CleanCloud

Learn how to enable the Book online button on your Google Maps listing to capture more pickup and delivery orders.

Google Maps Booking Integration

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Pickup & Delivery

Customize how customers place pickup and delivery orders online with CleanCloud’s flexible order flow settings for a seamless experience.

Configuring Customer Order Flow in CleanCloud

This article will guide you through how to setup Express fee's within CleanCloud for your pickup and delivery orders.

How to Set Express Turnaround Fees for Pickup and Delivery Orders

Enable address verification in the Web Booking Tool to ensure customers are within your service area before signing up.

Service Area Verification in the Web Booking Tool

Enable and manage customer preferences in CleanCloud to personalize laundry services. Learn how to set, edit, and display them on receipts.

Customer Preferences: Enable & Manage in CleanCloud

Enable tax exemption for delivery fees in CleanCloud by adjusting your settings. Applies to POS and updates automatically for app orders.

How To Make Delivery Fee Tax Exempt

Setup and Configuration

Create, edit, and manage pickup & delivery routes in CleanCloud using geofences or zip codes to optimize service areas and efficiency.

How to Create and Customize Routes

Assign customers to specific delivery routes and stop numbers in CleanCloud for efficient route planning and optimized driver scheduling.

Assigning Route Number and Stop Number to Customers in CleanCloud

Print quick receipts for pickup routes in CleanCloud to get a summary of scheduled pickups for today or tomorrow, organized by route.

Printing Quick Receipts for a Route in CleanCloud

Learn how to use CleanCloud's Route Planner & Route Pro tools for efficient delivery scheduling, optimization, and driver app integration.

Route Planner & Route Optimization

Easily reassign customers to updated geofences using the Route Migration Tool. Follow these steps to ensure a smooth migration process.

How to Use the Route Migration Tool

Route Management

Enable pickup and delivery in CleanCloud to streamline online orders via your app or web store. Customize routes, fees, and notifications easily.

Activating Pickup and Delivery for Your App or Web Store

Manage pickup and delivery orders in CleanCloud, track order progress, and streamline operations with automated workflows and printouts.

Pickup and Delivery Order Workflow

Allow customers to select their preferred store in the Web Booking Tool by adding multiple store locations to your booking page.

Adding Multiple Stores to Your Web Booking Tool

Learn how customers can sign up for an online account, link existing accounts, and manage orders via the Web Booking Tool or App.

Customer Online Account Registration & Management

Enable Google, Facebook, and Apple logins on your Web Booking Tool and learn how to embed or link it to your store website.

Web Booking Tool: Quick Social Logins & Embedding Options

Learn how customers can place orders via the CleanCloud App, including setup steps, subscription features, and using the in-app QR code.

CleanCloud App

Web Booking Tool & Customer App

Learn how to create and manage Pickup & Delivery orders in CleanCloud POS, apply automated fees, and adjust delivery charges when needed.

Creating Pickup & Delivery Orders in CleanCloud POS

View and manage upcoming pickups & deliveries in one place with the Delivery Printout page. Sort by route, print lists & access navigation.

Delivery Printout Page in CleanCloud

Enable contactless in-store orders via the CleanCloud app, allowing customers to drop off, check in, and pay seamlessly.

Contactless Orders in CleanCloud

Learn about the First Order Identifier in CleanCloud's POS and Driver App, designed to enhance first-time customer experiences.

First Order Identifier in POS and Driver App

Set a percentage discount for customers on their first pickup and delivery order in CleanCloud to attract new users and boost engagement.

First Order Discount on Pickup & Delivery Orders

Troubleshoot and resolve common date-related issues, including timezone errors, cache problems, and invoice-linked restrictions.

Troubleshooting Date-Related Issues in CleanCloud

Order Handling

Manage routes, orders, and deliveries efficiently with the CleanCloud Driver App. Optimize navigation, track tasks, and streamline payments.

CleanCloud Driver App: Complete Guide

Easily monitor and share your driver's location with customers for Pickup and Delivery orders.

Tracking Driver Locations

Monitor driver performance with key metrics like completed pickups, deliveries, and total order value. Track stats easily in CleanCloud.

Driver Performance Metrics in CleanCloud

Capture customer signatures and photos in the Driver App for proof of pickup or delivery. View records in the Customer App and POS.

Driver App – Add Signature and Capture Photo

Enable secure messaging between drivers and customers in the Driver App. Send updates via push, email, or SMS—without sharing phone numbers.

Driver App – Messenger Feature

Easily update orders in the Driver App using the Issue button—reschedule, unassign, or mark "Nothing to Pickup" for seamless workflows.

Driver App – Updating Orders with the Issue Button

Set your preferred navigation tool (Google Maps, Apple Maps, or Waze) in the Driver App and manage auto-navigation for efficient routing.

Driver App – Navigation Tool Preferences

Add or edit customer details in the Driver App, including addresses, notes, and driver instructions for smooth pickups and deliveries.

Driver App – Adding and Editing Customers

Track driver work hours with the Clock In/Out feature in the Driver App. Easily log shifts and view clock-in status on the main screen.

Driver App – Clocking In/Out

Quickly switch between stores and routes in the Driver App without logging out. Easily manage multi-store access and delivery assignments.

Driver App – Fast Actions: Fast Store & Route Swap

Optimize and reorder delivery routes in the Driver App for efficient pickups and drop-offs. Learn how to lock, unlock, and adjust orders.

Driver App – Route Optimization & Custom Reordering

Drivers can create new orders directly in the Driver App, allowing quick on-the-spot order processing during pickups or deliveries.

Driver App – Creating New Orders

Set up and charge a Nothing to Pickup Fee in CleanCloud to recover time and fuel costs from missed or empty pickups.

How to Setup the Nothing to Pickup Fee

Find quick answers to common questions about using the CleanCloud Driver App.

CleanCloud Driver App: FAQs

Driver App and Performance

Automate repeat pickups and deliveries in CleanCloud. Learn how to enable, manage, and cancel repeat orders for seamless scheduling.

Repeat Pickup and Delivery in CleanCloud

Boost customer loyalty with automatic discounts on repeat pickup orders. Learn how to set up and manage a discount scheme in CleanCloud.

Incentivize Repeat Pickups with a Discount Scheme

Set up repeat pickups for DoorDash and Uber, in-store or online. Available in the US and Puerto Rico where services are supported.

Creating Repeat Pickups with DoorDash and Uber

Repeat Pickups

Set up customer subscriptions in CleanCloud to offer recurring payment plans, automate billing, and boost customer loyalty.

Getting Started with Customer Subscriptions in CleanCloud

Allow customers to subscribe to plans via the app, web booking tool, or in-store. Learn how to manage and add subscriptions easily.

Customer Subscriptions – Adding Subscribers

Managing customer subscriptions in CleanCloud is simple. Learn how to view details, track usage, handle overages, cancel, and edit plans.

Managing and Editing Customer Subscriptions in CleanCloud

Manage customer subscriptions without an integrated payment provider by manually invoicing and collecting payments. Learn how it works here.

Managing Customer Subscriptions Without an Integrated Payment Provider

Onboarding

Customer Subscriptions

Learn how to set up lockers in your CleanCloud account to enhance contactless service and streamline operations.

How to Set Up and Activate Lockers

Set up and manage Winnsen integrated lockers with CleanCloud. Streamline order processing and enhance customer service with automation.

Integrated Lockers - Winnsen Integration

Learn how to set up Drop Locations in CleanCloud, a locker-free option for customers to leave orders at designated spots for easy pickup.

How to Set Up and Use Drop Locations

Lockers

Learn how to integrate custom apps with CleanCloud using API and webhooks for efficient order management and real-time updates.

Integrating with CleanCloud API and Webhooks

API and Advanced Features

Learn how to manage your fleet and optimize delivery routes in CleanCloud using tools like Routific, CleanCloud's Driver App, and more.

Fleet Management Overview

Integrate OnFleet or Tookan with CleanCloud for seamless fleet management, route optimization, and automated pickup and delivery tasks.

Fleet Management: OnFleet and Tookan Integrations

Fleet Management

Product Updates

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