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CleanCloud App

Learn how customers can place orders via the CleanCloud App, including setup steps, subscription features, and using the in-app QR code.

Rafael avatar
Written by Rafael
Updated yesterday

The CleanCloud App lets your customers place and manage orders directly from their mobile devices. Your store is automatically visible in the CleanCloud App on all subscription plans, enabling customers to place in-store, pickup & delivery, or locker orders, depending on your plan.


Important Setup

For your store to appear in the app, you must enable the correct settings in your CleanCloud account:

  • Go to Settings → Admin → Store Settings → Services Offered.

  • Enable:

    • Pickup and Delivery (for Pro and above plans).

    • Or (for all plans including Lite):

      • Let Customers Place In-Store Orders from Customer App

      • Allow Customers to Request Bringing Their Orders to Their Car

🪄 Tip: Learn more about enabling pickup and delivery in CleanCloud: Activating Pickup and Delivery for Your App or Web Store.


Subscription Features

  • Lite Plan: Customers can place in-store orders only.

  • Pro, Grow, and Grow+ Plans: Customers can place in-store, pickup & delivery, and locker orders.


How Customers Place an Online Order

  1. Customers download the CleanCloud App:

  2. After installing, they:

    • Select their country.

    • Search for your store name, or use the ‘Find nearest me’ option to filter stores by proximity.

  3. Once they select your store, they can:

    • Sign up using Google, Apple, or email.

    • Or log in to an existing account.


Frequently Asked Questions

Q: What is the QR code shown in the app?

A: The QR code in the customer’s account is for in-store use only. When scanned by your CleanCloud POS, it instantly brings up the customer’s account on the POS.
It cannot be scanned by a mobile phone or used to open a webpage.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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