CleanCloud offers flexible options for how customers place pickup and delivery orders online. You can customize the order flow to suit your business needs and enhance the customer experience.
New Order Flow (Web Booking Tool Only)
The New Order Flow applies exclusively to customers using your web booking tool, not the CleanCloud app.
With this flow, you have two options for customer sign-ups:
Default (Standard Flow) – Customers must create an account before placing an order.
Alternative (New Flow) – Customers can place an order first, then create an account before checkout.
If you enable the Alternative Flow, customers will first:
Select products/services.
Add their address.
Either log in to an existing account or create a new one before finalizing the order.
Customers must log in or sign up to complete their order.
🤓 Why was this flow added? Some customers prefer to view service pricing and product availability before committing to an account. If you prefer the default option, no additional setup is required.
To configure this, go to Settings → Admin → Pickup and Delivery → General Settings → Order Flow, then select either:
"Customer creates account first" (default).
"Customer creates order before creating account" (new flow).
Customer Order Flow Options
By navigating to Settings → Admin → Pickup and Delivery → General Settings → Customer Order Flow, you can customize how customers place orders online via the web booking tool or CleanCloud app.
1. Allow Customers to Select Items/Garments
Customers manually select individual products, similar to your POS setup.
Includes section and product details.
Optional Selection: Customers can place orders without selecting specific items.
2. Customer Only Selects Services
When placing their order, customers are asked to select the services they require, and they can choose as many services as they like.
You can also choose that for some services customers are asked to give specific details on what garments they’re providing, perfect for bedding or dry cleaning.
This applies to all order types, including lockers, in-store, and pickup & delivery.
🔹 Customizable Service Options
Start by giving your service a Name and Description; this helps customers understand exactly what they’re choosing.
Select the Service Type, there are two options to choose from, and can vary for every service you create:
Enter Number of Bags/Items: Customers will enter the amount of bags and items they’re giving for cleaning.
Select Products: Customers will choose from a predefined list of items from your system; you can restrict which these are.
Choosing a Section allows CleanCloud to know and tell you when editing the order what the customer chose.
Upcharges: Customers can add optional upcharges when booking.
Turnaround Time Override: If products have different turnaround times, they will default to the service flow’s turnaround time.
3. Quick Book (No Service/Item Selection)
Fastest order process – customers skip selecting specific services or items.
They only select pickup and delivery dates, and checkout will display order details.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.