Activate Pickup & Delivery
If you want to offer pickup and delivery services, CleanCloud allows you to create pickup and delivery orders directly from the POS or let customers schedule them online via the web booking tool or customer app.
To enable pickup and delivery scheduling:
Go to Settings → Admin → Store Settings → Services Offered.
Toggle on Pickup and Delivery.
Click Visit Store next to the toggle to access your store’s web booking tool.
📌 Note: The Pickup & Delivery feature is only available on Pro and higher subscription plans. It is not included in the Lite plan. If you're on the Lite plan, you can still appear in the app by enabling Let Customers Place In-Store Orders from Customer App, allowing customers to book a drop-off slot. Downgrading to the Lite subscription would disable Pickup and Delivery features entirely, as these functionalities require a Pro subscription or higher. This is because the Lite plan is designed for basic operations without support for advanced features like routing or scheduling for customer deliveries.
Creating a New Pickup/Delivery Order
On the New Order page, enter customer details.
Click the clock icon near the Submit button.
Choose from the dropdown:
Pickup
Delivery
Pickup and Delivery
Select the pickup/delivery date and time:
The highlighted Green date represents the pickup date.
The highlighted Blue date represents the ready-by date.
Click Submit to create the order.
Where will this order appear?
The Pickups page for tracking.
The Delivery Printout for organized routing.
The Driver App for assignment to drivers.
Automated Pickup & Delivery Fees
CleanCloud automatically applies delivery fees based on your predefined settings. The system calculates these charges considering: Unexpected delivery or pickup charges in CleanCloud can arise due to several reasons. Configured fee thresholds, fee-splitting logic, or misaligned product price settings are common factors.
✔️ Standard or custom route-based fees
✔️ Locker delivery fees (if applicable)
✔️ Subscription benefits (if free delivery is included)
✔️ Subtotal thresholds for free delivery
✔️ Fee Splitting Logic: CleanCloud may divide a configured delivery fee between pickup and delivery, e.g., splitting a $15 fee into $7.5 for pickup and $7.5 for delivery. This ensures transparency in each service's cost.
For further clarity or troubleshooting, ensure that fee values under Settings → Admin → Pickup and Delivery → General Settings accurately reflect your desired thresholds and behavior. Testing settings in a sandbox environment can help avoid unexpected charges before applying changes live.
Understanding Unexpected Fees
Unexpected pickup and delivery fees typically stem from a few key areas:
Configured Fee Thresholds: Delivery fees may apply to orders below a certain subtotal, which can be adjusted or waived using Settings → Pickup and Delivery → General Settings.
Product Price Misalignment: Labelled prices in customer display flows might not directly exempt items from thresholds. Check pricing and the fees applied post-threshold.
Fee Splitting Logic: A single delivery fee may be split across pickup and delivery for combined services. If configured incorrectly, this might result in misunderstandings.
Reviewing these triggers and updating the respective settings can resolve most issues effectively.
Removing Automated Fees
The delivery fee is automatically assigned based on system rules, meaning manual removal is restricted. However, you can apply a workaround if an exception is required.
For one-time fee adjustments:
Click "+ Item" on the New Order page.
Create a custom product (e.g., "Delivery Fee Waived").
Enter a negative price (e.g., - $5) to offset the charge.
For recurring adjustments, consider reviewing the system rules under Settings > Pickup and Delivery > General Settings to update fee policies permanently, instead of applying manual overrides.
The system will balance the total, effectively removing the fee.
🪄 Tip: If this is a frequent adjustment, consider creating a standard product for easy use in future orders.
🛟 Need more help?
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