Activate Pickup & Delivery
If you want to offer pickup and delivery services, CleanCloud allows you to create pickup and delivery orders directly from the POS or let customers schedule them online via the web booking tool or customer app.
To enable pickup and delivery scheduling:
Go to Settings → Admin → Store Settings → Services Offered.
Toggle on Pickup and Delivery.
Click Visit Store next to the toggle to access your store’s web booking tool.
📌 Note: The Pickup & Delivery feature is only available on Pro and higher subscription plans. It is not included in the Lite plan.
Creating a New Pickup/Delivery Order
On the New Order page, enter customer details.
Click the clock icon near the Submit button.
Choose from the dropdown:
Pickup
Delivery
Pickup and Delivery
Select the pickup/delivery date and time:
The highlighted Green date represents the pickup date.
The highlighted Blue date represents the ready-by date.
Click Submit to create the order.
Where will this order appear?
The Pickups page for tracking.
The Delivery Printout for organized routing.
The Driver App for assignment to drivers.
Automated Pickup & Delivery Fees
CleanCloud automatically applies delivery fees based on your predefined settings. The system calculates these charges considering:
✔️ Standard or custom route-based fees
✔️ Locker delivery fees (if applicable)
✔️ Subscription benefits (if free delivery is included)
✔️ Subtotal thresholds for free delivery
Adjust these settings under Settings → Admin → Pickup and Delivery.
Removing Automated Fees
The delivery fee is automatically assigned based on system rules, meaning manual removal is restricted. However, you can apply a workaround if an exception is required.
For one-time fee adjustments:
Click "+ Item" on the New Order page.
Create a custom product (e.g., "Delivery Fee Waived").
Enter a negative price (e.g., - $5) to offset the charge.
The system will balance the total, effectively removing the fee.
🪄 Tip: If this is a frequent adjustment, consider creating a standard product for easy use in future orders.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.