Overview
With CleanCloud, you can offer pickup and delivery services through the POS, web booking tool, or customer app. This guide covers how to activate pickup & delivery, create orders, handle automated fees, and troubleshoot common issues.
📌 Note: Pickup & Delivery is only available on Pro and higher plans. The Lite plan does not include routing or delivery scheduling. If you downgrade to Lite, all pickup & delivery features will be disabled.
How to activate pickup & delivery
Go to Settings → Admin → Store Settings → Services Offered.
Toggle on Pickup and Delivery.
Click Visit Store next to the toggle to access your web booking tool.
💡 Tip: If you’re on the Lite plan, you can still let customers place in-store orders from the customer app by enabling Let Customers Place In-Store Orders from Customer App.
How to create a pickup & delivery order
On the New Order page, enter customer details.
Click the clock icon near the Submit button.
From the dropdown, select:
Pickup
Delivery
Pickup and Delivery
Choose the pickup/delivery date and time:
Green date = Pickup date
Blue date = Ready-by date
Click Submit to create the order.
In the payment popup, select Pay on Collection to align the payment with the order.
Continue with the pickup & delivery workflow:
Picking up the items
Detailing the items
Cleaning the items
Once marked as Cleaned, the system automatically charges the customer.
Where the order will appear:
Pickups page for tracking
Delivery printout for routing
Driver App for assignment
Switching to in-store orders:
Open the order in the New Order page.
Click the car icon.
Change the order type to In-Store.
Click Apply → Submit.
Automated pickup & delivery fees
CleanCloud automatically applies delivery fees based on your General Settings. Fees are calculated using:
Standard or route-based fees
Locker delivery fees (if applicable)
Subscription benefits (e.g., free delivery)
Subtotal thresholds for free delivery
Fee splitting logic (e.g., a $15 fee split into $7.50 pickup + $7.50 delivery)
Review your fee settings under Settings → Admin → Pickup and Delivery → General Settings.
Understanding unexpected fees
Unexpected fees may be caused by:
Configured thresholds: Delivery fees apply below a certain subtotal.
Product price misalignment: Some items may not exempt fees correctly.
Fee splitting logic: Fees may be split between pickup and delivery if configured for combined services.
Adjust these settings to resolve most issues.
How to remove automated fees
Delivery fees are applied automatically, so they cannot be removed directly. Use one of the following options:
One-time adjustment
On the New Order page, click + Item.
Create a custom product (e.g., Delivery Fee Waived).
Enter a negative price (e.g., - $5) to offset the charge.
The system balances the total.
💡 Tip: If this is a frequent adjustment, create a reusable product for quick use.
Recurring adjustments
Update fee policies under Settings → Admin → Pickup and Delivery → General Settings to avoid manual overrides.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.