CleanCloud allows customers to place in-store orders via the customer app, streamlining the drop-off and pickup process. To activate this feature, follow the steps below.
📌 Note: Before enabling contactless orders, ensure your store hours are correctly set. Without operating hours configured, customers won't see the In-Store option online. [Learn how to set store hours here.]
How to Enable Contactless Orders
1. Activate In-Store Ordering in CleanCloud
Navigate to Settings → Admin → Store Settings → Services Offered.
Enable the following toggles:
Let Customers Place In-Store Orders from the Customer App
Allow Customers to Request Bringing Their Orders to Their Car
Once enabled, you can send an email to inform customers about this new service.
2. Customers Place Orders via the App
Customers log into the CleanCloud customer app and select In-Store.
They choose a drop-off date and select the items they want to leave at the store.
The available options will only appear if the feature has been properly set up.
3. Processing Orders in the POS
Orders will appear on the Detail or Cleaning page in the POS, depending on your settings.
Once ready, mark the items as cleaned, and they will move to the Ready page.
Customers can then pay for their order through the app if they haven’t already.
4. Customer Notification & Check-In
Customers receive a notification when their order is ready.
A pop-up will appear in the app the next time they open it.
When arriving at the store, they can:
Enter their car details (optional).
Tap Check-In to notify the store of their arrival.
5. Store Notification on the POS
When a customer checks in, a pop-up notification will appear on the POS.
Staff can then prepare the order for handover.
This feature enhances the customer experience by offering a smooth, contactless drop-off and pickup process.
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