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Customer Subscriptions – Adding Subscribers
Customer Subscriptions – Adding Subscribers

Allow customers to subscribe to plans via the app, web booking tool, or in-store. Learn how to manage and add subscriptions easily.

Rafael avatar
Written by Rafael
Updated over a week ago

Once subscriptions are created, customers can subscribe via the Web Booking Tool, CleanCloud Customer App, or in-store with staff assistance. This ensures seamless access for all customers.

Subscription Payments & Billing

Without integrated payments: The subscription fee appears on the Unpaid Invoices page. Staff must manually collect payment and mark it as paid.

With integrated payments (Clearent/CleanCloud Pay): Customers are automatically charged, and an invoice is generated.


How to Subscribe

Via the App or Booking Tool

  1. Customers log into the Web Booking Tool or Customer App.

  2. Navigate to Profile → Subscription.

  3. Select a subscription and confirm.

  4. The subscription is applied, and billing begins automatically.

🪄 Tip: Enhance visibility by promoting subscription plans using the Promo Carousel. This feature places the subscription option upfront, increasing engagement and potential sales.


Via the POS

  1. Open the Customer CRM Profile in the POS.

  2. Navigate to the Subscription tab.

  3. Select a subscription plan.

  4. Click Submit to apply the subscription.


Need More Help?

📺 Watch our instructional video for a step-by-step guide on setting up and managing subscriptions.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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