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Getting Started with the New CleanCloud Driver App

Written by Rafael

We've rebuilt the CleanCloud Driver App from the ground up. This isn't just an update. It's a completely new app that is now the standard Driver App for all CleanCloud users on iOS and Android.

This version includes a range of improvements and new features, including dark mode, two-step pickup/delivery flow, Epson printer integration, offline mode, and much more.


How to Download

Android

  1. Tap Install to download the new version

  2. Log in using your CleanCloud POS credentials

iOS

  1. Open the App Store and search for CleanCloud Driver

  2. Tap Get to download the new version

  3. Log in using your CleanCloud POS credentials


Supported Printers

Printer

Supported

Star SM-S220i

✅

Star SM-S230i

✅

Mobilink TM-P20II

✅

Mobilink TM-P80II

✅

Mobilink TM-P80II Plus

✅

ℹ️ Not all languages or special characters are supported on Star printers. Other printers supporting Epson's ESC/POS printer language may also be compatible. We will update this as we learn more.

Need help pairing one of the Epson Mobilink printers? See our step-by-step guide: How to Pair an Epson Mobilink Printer with Your Phone


Offline Mode

The app includes automatic Offline Mode, allowing drivers to continue working even when they temporarily lose signal. Whether delivering to an apartment building, collecting from a basement, or passing through an area with poor reception, drivers can continue capturing signatures, uploading photos, and completing pickups and deliveries as normal.

Any actions completed while offline are securely stored on the device and automatically synced to CleanCloud once a connection is restored.


Having Issues with the New App?

If you are experiencing problems and need to revert to the previous version temporarily, you can manually install it using the APK file below.

⚠️ This is a temporary workaround only. Please report any issues to our support team so we can investigate and resolve them.

Android only:

  1. On your Android device, go to Settings → Security and enable Install from unknown sources

  2. Open the downloaded APK file and tap Install

  3. Once installed, disable Install from unknown sources again for security

ℹ️ This option is not available for iOS. If you are experiencing issues on iPhone, please contact our support team directly.


Reporting an Issue or Sharing Feedback

If you encounter a bug or want to share feedback, get in touch via the support chat in your CleanCloud account:

  1. Log in to your CleanCloud account

  2. Click the ⓘ Info icon in the top-right corner of your dashboard

  3. Select Help to open the Messenger

  4. Click Send us a message

  5. Select 🚚 Driver App to share your feedback or report an issue directly with the team


🛟 Need more help?

If you have any trouble joining the beta, contact CleanCloud Support and we'll be happy to assist.

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