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Customer Preferences: Enable & Manage in CleanCloud
Customer Preferences: Enable & Manage in CleanCloud

Enable and manage customer preferences in CleanCloud to personalize laundry services. Learn how to set, edit, and display them on receipts.

Rafael avatar
Written by Rafael
Updated over 2 weeks ago

CleanCloud allows you to collect and manage customer preferences for laundry and dry cleaning services, ensuring a personalized experience. Follow this guide to enable, edit, and use customer preferences in CleanCloud.

How to Enable Preferences for Online Customers

  1. Go to Settings → Admin → Pickup and Delivery → General Settings.

  2. Under Customer Preferences to Request, enable the preferences you want customers to select during online sign-up. Available options include:

    • Shirt Presentation Preference

    • Trouser Presentation Preference

    • Starch Preference

    • Detergent Type Preference

    • Detergent Scent Preference

    • Fabric Softener Preference

    • Whites Wash Temperature Preference

    • Whites Dryer Heat Preference

    • Colors Wash Temperature Preference

    • Colors Dryer Heat Preference

  3. Click Submit to save changes.

📌 Note: Customers can update their preferences anytime via their online accounts.


How to Edit Preferences & Options

  1. Go to Settings → Products → Preferences.

  2. Select the preference category you want to edit.

  3. Add, modify, or delete options as needed.


Adding or Editing Preferences for a Customer in the POS

  1. Open the New Order page, select the customer, and click the edit pencil icon next to their profile.

  2. In the Edit Customer tab, go to Order Preferences and update selections as needed.

🪄 Tip: You can also add preferences when creating a new customer by following the same steps.


Printing Preferences on Receipts

To display customer preferences on receipts:

  1. Go to Settings → Hardware Settings.

  2. Adjust the Font Size and set Notes to Normal to ensure visibility.


🗒️ Notes:

Staff Access: Store staff can modify preferences anytime.
Preference Visibility: Preferences appear in customer profiles, order notes, and receipts.
Non-Exportable: Customer preferences cannot be exported.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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