CleanCloud allows you to collect and manage customer preferences for laundry and dry cleaning services, ensuring a personalized experience. Follow this guide to enable, edit, and use customer preferences in CleanCloud.
How to Enable Preferences for Online Customers
Go to Settings → Admin → Pickup and Delivery → General Settings.
Under Customer Preferences to Request, enable the preferences you want customers to select during online sign-up. Available options include:
Shirt Presentation Preference
Trouser Presentation Preference
Starch Preference
Detergent Type Preference
Detergent Scent Preference
Fabric Softener Preference
Whites Wash Temperature Preference
Whites Dryer Heat Preference
Colors Wash Temperature Preference
Colors Dryer Heat Preference
Click Submit to save changes.
📌 Note: Customers can update their preferences anytime via their online accounts.
How to Edit Preferences & Options
Go to Settings → Products → Preferences.
Select the preference category you want to edit.
Add, modify, or delete options as needed.
Adding or Editing Preferences for a Customer in the POS
Open the New Order page, select the customer, and click the edit pencil icon next to their profile.
In the Edit Customer tab, go to Order Preferences and update selections as needed.
🪄 Tip: You can also add preferences when creating a new customer by following the same steps.
Printing Preferences on Receipts
To display customer preferences on receipts:
Go to Settings → Hardware Settings.
Adjust the Font Size and set Notes to Normal to ensure visibility.
🗒️ Notes:
✔ Staff Access: Store staff can modify preferences anytime.
✔ Preference Visibility: Preferences appear in customer profiles, order notes, and receipts.
❌ Non-Exportable: Customer preferences cannot be exported.
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