Q: How can I confirm if my Driver App is up to date?
A: Check your current app version in the CleanCloud Driver App and compare it to the latest version listed on the Apple App Store or Google Play Store.
Enable auto-install for updates to ensure you always have the latest features and bug fixes.
Q: Why do unpaid orders disappear from the Ready page once marked Delivered in the Driver App?
A: Orders marked as Delivered are removed from live POS views (Cleaning, Ready, Pickups) but remain accessible via Search.
Enable in-app payments via Settings → Admin → Pickup & Delivery → Driver App → Allow Payment in Driver App. This allows drivers to charge stored cards and complete orders in a single workflow.
Q: Why is my order not showing in the Driver App for a scheduled pickup or delivery?
A: By default, the Driver App only shows orders scheduled for today. Switch the date view to see orders up to +5 days ahead.
🤓 Extra tip: For pickups, the order must be on the Pickups page in the POS. For deliveries, the order must be on the Ready page.
Q: What else should I check if an order is missing in the Driver App?
A: If the order isn’t appearing after checking the date:
Make sure a delivery date is set in the POS system.
Confirm the driver has the correct route permissions and has selected that route in the app.
Q: How do I enable push notifications for new orders?
A: Go to Settings → Admin → Pickup & Delivery → Notifications → Send Push Notifications to Driver App for New Orders. You can choose to send notifications only when drivers are clocked in.
The driver’s device must allow notifications from the CleanCloud Driver App for them to be received.
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