CleanCloud provides automated WhatsApp notifications to keep your customers informed about their orders. Below are the message templates that are automatically sent based on your preferences configured in Settings → Admin → Notifications → General Settings.

✔ Important Notes:

WhatsApp messages will only be sent if WhatsApp is enabled and linked to your CleanCloud account. Learn how to set it up here: How to Use WhatsApp Notifications in CleanCloud.
WhatsApp credits are deducted for every message sent and received. To check your rates (vary by country) or purchase credits, go to Settings → Admin → Notifications → WhatsApp → Buy WhatsApp Credits.
If a customer replies, you have 24 hours to respond manually. After 24 hours, only automated message templates can be sent unless the customer initiates the conversation again.
Templates are available in English, Spanish, and Portuguese.

Order Templates

These pre-approved templates are automatically sent in English (examples below), Spanish, and Portuguese when staff update an order in the POS. They cannot be edited per Meta’s policy.

Order Created	✅ Sent when an order is placed.	"Your `My Dry Cleaning` order `#12345` is confirmed and will be ready for you by `01/01/2025`. Thank you."
Order Ready to Collect	✅ Sent when an order is marked as ready for collection.	"Your `My Dry Cleaning` order `#12345` for `01/01/2025` is ready to collect. Thank you."
Order Updated	✅ Sent when an order is modified.	"Your `My Dry Cleaning` order `#12345` has been updated on `01/01/2025`. Thank you."
Pickup Order Created	✅ Sent when a pickup request is scheduled.	"Your `My Dry Cleaning` order `#12345` pickup is confirmed for `01/01/2025`. Please have your items ready for pickup."
Order Updated (With Total & Ready Time)	✅ Sent when an order is updated with the total price and ready by time.	"Your `My Dry Cleaning` order `#12345` has been updated. Total `$25`. Ready by `01/01/2025`. Thank you."
Order Ready for Delivery	✅ Sent when an order is ready for delivery.	"Your `My Dry Cleaning` order `#12345` for 01/01/2025 is ready for delivery. Thank you."
Order Delivered	✅ Sent when an order has been delivered.	"Your `My Dry Cleaning` order `#12345` has been delivered."
Driver on the Way	✅ Sent when the driver is en route for a pickup or delivery.	"Our Driver is on the way for order `#12345`. They will be there soon."
Driver on the Way with Tracking	✅ Sent when the driver is on the way, including a tracking link.	"Our Driver is on the way for order #12345. Track their location: `www.trackinglink.com`. They will be there soon."
Order Picked Up	✅ Sent when an order has been picked up.	"Your order with `My Dry Cleaning` has been picked up."
Order Delivered with Image	✅ Sent when an order is delivered, including an image.	"Your `My Dry Cleaning` order #12345 has been delivered. Thank you."
Order Delivered with Locker	✅ Sent when an order is delivered to a locker, including the locker number and access code.	"Your `My Dry Cleaning` order `#12345` has been delivered. Locker `#123` Code `4567`. Thank you."

📌 Note: The store name, order ID, pricing, and ready-by date in the examples are placeholders. The actual values will be dynamically replaced based on your store’s details and the customer’s order information.

🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

Pickup and Delivery Order Workflow

Using Plant Mode in CleanCloud

How to Use WhatsApp Notifications in CleanCloud

Configuring Customer Order Flow in CleanCloud

Order Update Notifications