Keep customers informed about their order status with CleanCloud's customisable notifications. Notifications can be sent via email, SMS, push notifications, and WhatsApp (where available), ensuring customers stay up to date at every stage of their order.
General Settings
To set up notifications, go to Settings → Admin → Notifications → General Settings. Here you can:
Set default notification preferences
Choose whether customer notification settings are saved per customer
Select delivery methods: email, SMS, push, or WhatsApp
Notification Options
You can enable notifications for the following events:
Order Created
Order Edited and Total Changes
Order Edited and Date or Time Changes
Order Cleaned and Ready (In-store order)
Order Cleaned and Ready (Delivery order)
Pickup Order Picked Up
Delivery Order Delivered
When Invoice Paid (Email only)
Advanced Customisation
To tailor individual notification methods, access each type's settings under its specific tab in Settings → Admin → Notifications (e.g., SMS, Email, Push).
How to Preview Email Notifications
Register a test account using a valid email address
Place a test order and go through the full order workflow (Detail, Cleaning, Ready)
Check the email address at each stage to preview what your customers will receive
Make sure email notifications are enabled before running the test.
ℹ️ Notes
SMS notifications require credits. Purchase at Settings → Admin → Notifications → SMS → SMS Credits → Buy SMS Credits.
Email and push notifications are free and do not require additional credits.
To see exactly what SMS and WhatsApp messages look like, see WhatsApp and SMS Notification Messages.
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