Once your store is set up for online orders via Settings → Admin → Pickup and Delivery, customers can easily create an account through your Web Booking Tool or Customer App to manage their orders.
How Customers Sign Up for an Online Account
Visit your store’s Web Booking Tool or Customer App.
Click Login or Sign Up on the homepage.
Register using email, Apple ID, Facebook, or Google.
Once registered, customers can place in-store, pickup & delivery, or locker orders, depending on your settings.
How Existing Customers Claim Their Account
If a customer already exists in your POS system or has forgotten their password, they can link their online profile by:
Going to the Login page on the Web Booking Tool or Customer App.
Clicking Forgot your password and entering their registered email.
Receiving a password reset link via email.
Resetting their password and logging in to access their account.
Handling Duplicate Accounts
If a customer creates multiple accounts or their POS account doesn’t match their online account, you can merge them using the Customer Merge Feature in CleanCloud. This ensures all order history and preferences are consolidated into a single account.
📌 Note: Online customer accounts are master accounts and cannot be merged into POS-created accounts.
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