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Driver App – Messenger Feature

Enable secure messaging between drivers and customers in the Driver App. Send updates via push, email, or SMS—without sharing phone numbers.

Rafael avatar
Written by Rafael
Updated over 2 weeks ago

The Driver App Messenger allows drivers to send messages directly to customers without revealing their phone numbers, ensuring secure communication.

How It Works

  • Customers using the CleanCloud Customer App receive messages as push notifications.

  • Customers using the Web Booking Tool see messages via the chat bubble in the top-right corner.


Activating Driver App Messenger

To enable this feature:

  1. Go to Settings → Admin → Pickup and Delivery → Driver App.

  2. Toggle on "Use CRM Messenger".


Important Notes

  • Available only for Grow/Grow+ customers.

  • Messages can be sent via Push, Email, or SMS while keeping driver phone numbers private.

  • A dedicated SMS number is required for two-way SMS communication between drivers and customers.


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