In certain countries, CleanCloud allows you to obtain a custom phone number for two-way SMS messaging, letting customers reply to order updates and other notifications. This dedicated number enhances customer engagement and ensures smooth communication, especially useful for confirming repeat pickups via SMS.
Key Notes:
Dedicated Use: The number we provide is exclusively for CleanCloud and cannot be linked to existing numbers, devices, or external platforms.
Number Availability: We cannot select specific numbers and will allocate one based on current availability.
One-Way Messaging: Without a custom number, you can still send SMS (availability varies by country), but customers won’t be able to reply.
Pricing
The cost of a custom phone number depends on your location and subscription plan.
Base Pricing (excluding the US)
For eligible countries outside the US:
Fee Type | Lite/Pro Plans | Grow/Grow+ Plans |
One-time Activation Fee | $50 / £50 / €50 | Free |
Monthly Subscription | $5 / £5 / €5 | Free |
Annual Subscription | $50 / £50 / €50 | Free |
US Pricing
Due to 10DLC regulations, the pricing for US-based numbers differs:
Fee Type (US) | Lite/Pro Plans | Grow/Grow+ Plans |
One-time Activation Fee | $50 | Free |
Monthly Subscription | $25 | Free |
Annual Subscription | $300 | Free |
Availability
Two-way SMS messaging is currently available in:
Australia
Canada
United Kingdom
United States
Availability is dependent on local providers, carriers, and regulatory guidelines. For questions or additional options, contact our support team.
Setup Process
Contact CleanCloud Support: We’ll verify if two-way messaging is supported in your country.
Activation Timeline: Your custom number will be linked to your account within 7 days (allow 2-3 weeks for US numbers due to 10DLC registration).
US-Specific Requirements: For US customers, specify a desired area code (e.g., 305). If unavailable, an alternative will be provided.
Accessing SMS Messages
Message Acces
View replies in the Inbox on the New Order page (messaging icon) and within each customer’s CRM profile under the Messages tab.
Inbox: |  |
Customer CRM → Messages:
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📌 Note: This feature is accessible only on the POS, not on mobile devices.
New Message Alerts
To ensure you don’t miss customer responses:
Go to Settings → Admin → Notifications → General Settings → Show New Message Notifications.
Set the station responsible for handling SMS messages (e.g., Station 1).
Specify how long notifications remain visible; we recommend “Until Dismissed” to ensure messages are acknowledged promptly.
This setup allows your team to track and respond to customer communications efficiently, enhancing your store’s service experience.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.