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How to Set Up and Use Drop Locations
How to Set Up and Use Drop Locations

Learn how to set up Drop Locations in CleanCloud, a locker-free option for customers to leave orders at designated spots for easy pickup.

George avatar
Written by George
Updated over 2 weeks ago

What Are Drop Locations?

Drop Locations are a new type of locker that simplifies the order process for your customers. Unlike traditional lockers, customers don’t need to specify a locker number when placing an order. Instead, they can simply select a Drop Location and leave their items in the designated space.


How to Enable Drop Locations

To start using Drop Locations, follow these steps:

  1. Navigate to Lockers Settings: Settings → Admin → Pickup and Delivery → Lockers.

  2. Create a Drop Location: Creating a drop location is simple, click Add Locker, at the top right of the page

    • On the Add Locker Location popup, enter all the required information

      1. Name

      2. Address – Location Identifier

      3. Locker Type – Set this to Drop Location

      4. Min Locker Value – You can leave this Blank

      5. Max Locker Value – You can leave this Blank

      6. Route # Override

      7. Active Status

      8. Has Custom Delivery Fee

      9. Instructions to Customers

  3. Submit Your Changes: Once submitted the Drop Location will be available for customers.


How Customers Use Drop Locations

  1. When placing an order via the Web Booking Tool or mobile app, customers should select Locker as the order type, and then select the Drop Location.

  2. They can then place their order in the app, and leave their items at the designated Location.


Additional Notes

✔ Ensure your customers know where Drop Locations are located and provide any specific instructions for use.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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