When working with orders in CleanCloud, you may encounter date-related issues such as incorrect default dates or difficulties modifying a delivery or 'Ready by' date. This guide will help you troubleshoot and resolve these problems effectively.
Common Troubleshooting Steps
Start by following these general steps, which can resolve many date-related issues:
Adjust Timezone Settings: Ensure that the timezone settings in your CleanCloud account are correctly configured. This can often prevent date discrepancies.
Clear Browser Cache and Cookies: Cached data can sometimes interfere with the system’s functionality. Clear your browser cache and cookies and then retry the action.
Test After Logging Back In: Once you’ve cleared the cache and cookies, log back into your account and test the issue again by performing the same action (e.g., setting a delivery date or placing an order).
Specific Scenarios and Solutions
If the general troubleshooting steps do not resolve the issue, here are solutions to specific problems:
1. Inability to Modify Delivery Date or Time
Possible Cause: The order might be assigned to an invoice, which prevents changes to delivery dates.
Solution: Verify whether the order is associated with an invoice. If it is, understand that delivery dates cannot be edited for invoiced orders.
2. System Defaulting 'Ready By' Date Incorrectly
Possible Cause: Sometimes, system cache or browser issues may cause the 'Ready by' date to default to the wrong day.
Solution: Clear your browser's cache and cookies, then log back into CleanCloud. Place a test order to identify if the issue persists. If it does, contact support for further assistance.
When to Escalate
If none of the steps or solutions above resolve your issue, it may require additional technical investigation. In such cases:
Collect relevant details about the issue, including steps to reproduce it and any error messages.
Contact CleanCloud support for further assistance.
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