Overview
Ensure safe access to your CleanCloud account via the CleanCloud Login Page or the CleanCloud POS App on a tablet or iPad. This article covers essential security measures, troubleshooting tips, and performance best practices to keep your account protected and help you regain access if needed.
Key benefits and use cases
Protect your account with email verification for suspicious logins
Add extra security using Two-Factor Authentication (2FA)
Prevent unauthorized access with a lock screen for staff devices
Troubleshoot login issues including password resets and account lockouts
Maintain performance by managing browser and device settings
How to secure your CleanCloud account
Email confirmation for suspicious logins
CleanCloud monitors logins from unfamiliar IP addresses. If a suspicious login is detected, you will be prompted to verify your identity using a one-time code sent to your email.
Important:
The security code is valid for 10 minutes
If you don’t receive the email, check your spam folder or contact support to manually unlock your account
This feature can be disabled by contacting support from your main admin email
Two-Factor Authentication (2FA)
Enhance account security by enabling Two-Factor Authentication (2FA), which adds an extra layer of protection.
🪄 Pro tip: 2FA is optional. Learn how to set it up in the guide: Two-Factor Login for Users
Lock screen for added security
If staff step away from the POS, they can lock the screen to prevent unauthorized access.
Access the Lock button in the profile switcher, next to Open Cash Drawer
Unlock the screen using the PIN assigned to each staff member
Troubleshooting login issues
Resetting your password
If you forget your password or need to reset it:
Log out of CleanCloud (use the logout link to force logout if needed)
Go to the CleanCloud Login Page and click Forgot Password?
Enter your email and follow the instructions sent to reset your password
Log in with your new credentials
Locked out due to failed login attempts
After multiple incorrect attempts, your account may be temporarily locked to prevent unauthorized access.
ⓘ Note: CleanCloud administrators cannot unlock user accounts directly. Only support can assist with unlocking your account.
To unlock your account, contact support with:
Store ID
Store Name
Registered Email Address
The support team will help you regain access.
Resolving performance-related login issues
Common causes of access issues
Login challenges can result from:
Browser cache and cookies accumulation, affecting performance
Security checks triggered by logins from new or masked IP addresses (e.g., Apple Private Relay)
Why clearing cache and cookies helps
Over time, browsers collect cache and cookies, which can slow performance and cause issues such as:
Slower page loading times
Freezing or glitches during operation
General system inefficiencies
💡 Tip: Clearing your browser's cache and cookies about once a month supports optimal performance. You don’t need to clear them every time you log in from a different location unless instructed by support.
Device-specific login challenges
Login difficulties on one device but not another can be caused by device settings:
Security measures may flag logins from new or masked IPs as potential risks
Apple Private Relay masks IP addresses and may trigger extra authentication steps
Best practices for consistent access
Clear browser cache and cookies periodically for smoother performance
Manage device features to align with login needs
Check security settings to meet CleanCloud access requirements
Following these practices helps prevent login and performance issues.
Preventing account lockouts
Avoid repeated failed login attempts that trigger account locks
Use a password manager or secure method to store login credentials
Reset your password proactively if unsure about your current one
Clear browser cache and cookies periodically to prevent system inefficiencies
Manage device features like Apple Private Relay according to login requirements
FAQs
Can an admin (store owner) unlock my account?
No. For security reasons, once an account is locked, only the CleanCloud Support team can unlock it. Contact support directly.
What should I do if I don’t receive the password reset email?
Check your spam or junk folder. If you still don’t receive the email, reach out to CleanCloud Support for help.
How long does an account stay locked?
Accounts remain locked until you contact support and request it be unlocked. There is no automatic timeout.
How often should I clear my browser cache and cookies?
Regularly clearing your cache and cookies, about once a month, is recommended to maintain performance and avoid login issues.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.