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How to Change Your CleanCloud Admin Email Address

How to securely update the primary admin email address for your CleanCloud account and what to do if you've lost access to the current one.

Rafael avatar
Written by Rafael
Updated over 2 weeks ago

If you originally signed up for CleanCloud with a specific email address but now need to update it, we’re here to help. The email used during signup becomes the primary admin email, and this article outlines how to change it securely.

ⓘ If you're looking to transfer account ownership to someone else, please refer to this article: How to Transfer Ownership of Your CleanCloud Account.


How to Change Your CleanCloud Admin Email Address

Step 1: Add the New Admin as a User

  1. Go to Settings → Users, and click Add User.

  2. Enter the owner's name, email address, password, and quick pin.

  3. Assign the appropriate admin permissions.

📌 If you have multiple locations, be sure to use the same email and password across all stores for seamless access.

Step 2: Contact Support

  1. Send a message through the Messenger tab in CleanCloud or email support@cleancloud.com.

  2. The request must be made from the current admin email address.

  3. Ask Support to update the admin email address to the new email provided.

✅ Once verified, CleanCloud will update the admin email and set the new user as the Super Admin, ensuring full administrative access.


Frequently Asked Questions

Q: How can I change a staff user’s email address?
A: You cannot edit an existing user’s email. If an incorrect email was added, delete the user and create a new one with the correct email address.

Q: What if I’ve lost access to the current admin email?
A: For security reasons, email changes must come from the active admin email. If you're unable to access it, contact support. The case will be escalated to management for further review and resolution.

Q: I'm selling my store and want to transfer ownership. How can I do that?
A: The process is similar, but we recommend reading this step-by-step guide: How to Transfer Ownership of Your CleanCloud Account.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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