If you originally signed up for CleanCloud with a specific email address but now need to update it, we’re here to help. The email used during signup becomes the primary admin email, and this article outlines how to change it securely.
ⓘ If you're looking to transfer account ownership to someone else, please refer to this article: How to Transfer Ownership of Your CleanCloud Account.
How to Change Your CleanCloud Admin Email Address
Step 1: Add the New Admin as a User
Go to Settings → Users, and click Add User.
Enter the owner's name, email address, password, and quick pin.
Assign the appropriate admin permissions.
📌 If you have multiple locations, be sure to use the same email and password across all stores for seamless access.
Step 2: Contact Support
Send a message through the Messenger tab in CleanCloud or email [email protected].
The request must be made from the current admin email address.
Ask Support to update the admin email address to the new email provided.
✅ Once verified, CleanCloud will update the admin email and set the new user as the Super Admin, ensuring full administrative access.
Frequently Asked Questions
Q: Can I edit a staff user’s email address?
A: No. CleanCloud doesn’t allow editing of user emails. Instead, delete the user and recreate them with the correct email.
Q: Can I change the email used for login codes?
A: Not directly. For security, login codes are tied to your user email. If you need to change this, the request must come from the current main admin email.
Q: What if I’ve lost access to the current admin email?
A: If you can’t access the registered admin email:
Contact [email protected]
We’ll escalate your case for review
🛡️ You must verify your identity for security purposes
Q: Can I disable login codes for my team?
A: Yes, contact Support to request it. Keep in mind that disabling login codes lowers account security.
Q: I'm selling my store and want to transfer ownership. How can I do that?
A: The process is similar, but we recommend reading this step-by-step guide: How to Transfer Ownership of Your CleanCloud Account.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.