If your store is changing ownership, follow the steps below to ensure a smooth transfer. One of the key advantages of transferring ownership is that this process allows you to retain all orders, products, and customer data.
🪄 Tip: We recommend purchasing Onboarding Sessions when taking over a store. These sessions provide valuable guidance on effectively using the system and shaping the new business according to your vision and goals.
How to Transfer Ownership of Your CleanCloud Account
Step 1: Add the New Owner
Go to Settings → Users and click Create User. Fill in the new owner’s name, email address, password, and quick pin.
Step 2: Update Payment Information
Navigate to Settings → Admin → Admin Tools and click Update Card Details. The new owner should enter their payment details to prevent future charges to the previous owner’s card.
Step 3: Contact Support
Contact our support team via the Messenger tab or email [email protected] from the current admin email address to notify us of the ownership change. Ownership transfers can only be processed if the request comes from the current active admin email.
✅ Our team will update the account admin and billing information accordingly.
🗒️ Notes:
Updating payment details is crucial to avoid account cancellation.
Although onboarding isn’t mandatory, we strongly recommend it for the new owner to ensure a smooth transition. If interested, contact [email protected] to schedule a paid training session.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.