CleanCloud

Set up CleanCloud Pay to auto-charge saved cards and require credit card details before orders are placed for smoother payments.

Recommended Payment Settings for CleanCloud Pay

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CleanCloud Pay

Explore CleanCloud Pay: benefits, pricing by region, AMEX fees, and how it simplifies payment processing for laundry and dry cleaning.

CleanCloud Pay: Core Benefits and Rates Overview

Learn how to onboard with CleanCloud Pay, including KYC requirements, document submission, and setup steps for smooth payment integration.

CleanCloud Pay Onboarding: KYC Requirements and Setup Guide

Learn about the available CleanCloud Pay terminals, their pricing, and key features.

CleanCloud Pay Terminals

Learn how to seamlessly migrate from Stripe to CleanCloud Pay, including the steps for data export and payment token transfer.

Migrate Your Stripe Account to CleanCloud Pay

Learn how to update your business information with CleanCloud Pay, including bank details and legal name changes, directly from your POS.

How to Update Your Account Information with CleanCloud Pay

Overview & Activation

CleanCloud Pay Onboarding (Country-specific)

Follow these steps to onboard CleanCloud Pay for Canadian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Canada

Follow these steps to onboard CleanCloud Pay for American customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for the United States

Learn what Form 1099-K is, who receives it, and how to request your copy from CleanCloud Pay.

How to Get Your Form 1099-K from CleanCloud Pay (US Only)

Americas

Follow these steps to onboard CleanCloud Pay for Austrian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Austria

Follow these steps to onboard CleanCloud Pay for Belgian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Belgium

Follow these steps to onboard CleanCloud Pay for Bulgarian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Bulgaria

Follow these steps to onboard CleanCloud Pay for Danish customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Denmark

Follow these steps to onboard CleanCloud Pay for Finnish customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Finland

Follow these steps to onboard CleanCloud Pay for French customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for France

Follow these steps to onboard CleanCloud Pay for German customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Germany

Follow these steps to onboard CleanCloud Pay for Greek customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Greece

Follow these steps to onboard CleanCloud Pay for Irish customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Ireland

Follow these steps to onboard CleanCloud Pay for Italian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Italy

Follow these steps to onboard CleanCloud Pay for Luxembourg customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Luxembourg

Follow these steps to onboard CleanCloud Pay for Maltese customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Malta

Follow these steps to onboard CleanCloud Pay for Dutch customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Netherlands

Follow these steps to onboard CleanCloud Pay for Norwegian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Norway

Follow these steps to onboard CleanCloud Pay for Portuguese customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Portugal

Follow these steps to onboard CleanCloud Pay for Romanian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Romania

Follow these steps to onboard CleanCloud Pay for Spanish customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Spain

Follow these steps to onboard CleanCloud Pay for Swedish customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Sweden

Follow these steps to onboard CleanCloud Pay for Swiss customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Switzerland

Follow these steps to onboard CleanCloud Pay for British customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for United Kingdom

Europe

Follow these steps to onboard CleanCloud Pay for Australian customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for Australia

Follow these steps to onboard CleanCloud Pay for New Zealand customers, including KYC requirements, business details, and bank setup.

CleanCloud Pay Onboarding for New Zealand

Oceania

Learn how to set up your CleanCloud Pay card terminal, customize payment settings, and enable tipping options for your store.

How to Set Up Your CleanCloud Pay Card Terminal

Learn how to process payments with your CleanCloud Pay terminal, including setup, payment methods, and invoice processing.

How to Process a Payment with Your CleanCloud Pay Terminal

Learn how to process refunds with CleanCloud Pay, including order edits and using the Search page for staff-specific refund access.

Processing a Refund with CleanCloud Pay

Learn how to easily enter and refill your CleanCloud Pay terminal's receipt paper and ensure proper printing functionality.

How to Enter and Refill Your Receipt Paper in a CleanCloud Pay Terminal

Learn how to connect your CleanCloud Pay terminal to the Driver App and accept payments during deliveries with ease.

How to Connect Your CleanCloud Pay Terminal to Your Driver App

How to return your CleanCloud Pay terminal using the provided return kit, including shipping steps and support contact info.

How to Return Your CleanCloud Pay Terminal

Terminal Setup and Usage

Learn how to generate and schedule CleanCloud Pay reports, track transactions, and manage payouts efficiently for your business.

CleanCloud Pay Reporting: Data Exports

Learn how to view and manage your CleanCloud Pay payouts, including payout speed, access, and minimum payout requirements.

Understanding Payouts with CleanCloud Pay: Speed and Access

Easily monitor and view CleanCloud Pay transactions directly via your POS, including details like payment status, amounts, and references.

Monitoring Transactions with CleanCloud Pay

Learn how to view and manage daily totals on your CleanCloud Pay terminal, including resetting totals and generating reports.

How to View Daily Totals on Your CleanCloud Pay Terminal

Transactions and Reports

Set up CleanCloud Pay Hosted Payments to securely store and charge customer credit cards for seamless transactions and pickups.

CleanCloud Pay: Saving a Card

Learn about CleanCloud Pay payment failure reasons, including error codes and solutions for declined transactions and refunds.

Payment Fail Reasons with CleanCloud Pay

Learn how chargebacks work with CleanCloud Pay, including fees and steps to address disputes promptly to protect your business.

Chargebacks & Disputes/ Notification of Fraud with CleanCloud Pay

Learn how Interac Refunds work in Canada and how to enable unreferenced refunds on your CleanCloud Pay terminal with a two-week limit.

Refunding Interac Debit Payments in Canada

Enable fast, secure payments on your Web Booking Tool with Google Pay and Apple Pay through CleanCloud Pay.

Using Google Pay and Apple Pay with CleanCloud Pay

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Payment Management

Learn how to connect your CleanCloud Pay terminal to WiFi and troubleshoot common connection issues.

How to Connect Your CleanCloud Pay Terminal to WiFi

Learn how to troubleshoot when your CleanCloud Pay terminal isn’t turning on with simple step-by-step instructions.

My CleanCloud Pay Terminal Is Not Turning On

Troubleshoot your CleanCloud Pay PRINT terminal printing issues with easy-to-follow steps, or contact support if needed.

I Am Having Printing Issues with My CleanCloud Pay PRINT Terminal

Learn how to optimize your CleanCloud Pay terminal's battery life with maintenance tips and configurable settings for better performance.

How to Maximize Your CleanCloud Pay Terminal Battery Life

How to report a lost or stolen CleanCloud Pay terminal, including steps, required details, and how to prevent unauthorized use.

When Your CleanCloud Pay Terminal Is Lost Or Stolen

Troubleshooting and FAQs

Learn how CleanCloud Pay lets your customers donate to the LaundryCares Foundation directly at checkout. 100% goes to the charity.

LaundryCares Foundation - Charitable Giving at Checkout

Learn how CleanCloud Pay lets your customers support ocean conservation at checkout. 100% of donations go to Blue Marine Foundation.

Blue Marine Foundation - Ocean Conservation at Checkout

 Charitable Giving

Product Updates

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