If your CleanCloud Pay terminal is lost or stolen, follow these steps immediately to secure your account and report the incident:
Steps to Report a Lost or Stolen Terminal
1. Gather Information
Write an email to [email protected] including answers to the following:
Model and serial number of the missing terminal.
Location where the terminal was lost or stolen.
How the incident occurred.
How you discovered the terminal was missing.
Was the terminal in active use or still in packaging?
If you suspect theft, have you filed a police report?
✅ If yes, attach a copy of the report to your email.
❌ If no, file a report and send it to us as soon as possible.
What actions have you taken to prevent this from happening again?
2. Send the Report
Email all the above information and attachments to [email protected]
We will contact Adyen on your behalf to have the terminal listed as lost/stolen so it can no longer be used.
🗒️ Notes:
Acting quickly helps prevent misuse of the device.
Make sure to keep records of the police report and your email to CleanCloud for future reference.
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