If you need to return your CleanCloud Pay terminal, follow the steps below for a smooth return process:
Step 1: Contact Support
Reach out to [email protected] and provide the reason for returning your terminal. Our team will initiate the return process with our payment partner.
Step 2: Receive Return Kit
You’ll receive a return kit at the shipping address we have on file. It includes:
A return box
Sealable return bags
A prepaid return label
Step 3: Prepare the Devices
Place each terminal in the provided seal bags.
Pack the sealed devices securely in the return box.
Affix the return label to the box.
Step 4: Ship the Package
Drop off the package at the designated carrier location, or schedule a pickup online using the carrier’s website.
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