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How to Return Your CleanCloud Pay Terminal

How to return your CleanCloud Pay terminal using the provided return kit, including shipping steps and support contact info.

Victoria Tooby avatar
Written by Victoria Tooby
Updated this week

If you need to return your CleanCloud Pay terminal, follow the steps below for a smooth return process:

Step 1: Contact Support

Reach out to [email protected] and provide the reason for returning your terminal. Our team will initiate the return process with our payment partner.

Step 2: Receive Return Kit

You’ll receive a return kit at the shipping address we have on file. It includes:

  • A return box

  • Sealable return bags

  • A prepaid return label

Step 3: Prepare the Devices

  1. Place each terminal in the provided seal bags.

  2. Pack the sealed devices securely in the return box.

  3. Affix the return label to the box.

Step 4: Ship the Package

Drop off the package at the designated carrier location, or schedule a pickup online using the carrier’s website.


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