Troubleshooting Your CleanCloud Pay Card Terminal
It can be stressful when your card terminal won’t turn on, especially before opening your store. Here’s how to troubleshoot this issue quickly:
Step 1: Plug in the Charger
Connect the charger cord that came with your CleanCloud Pay terminal.
Charging Time: Charge the terminal for at least 30 minutes, but ideally leave it charging overnight.
Look for a red light on the side of the terminal—this indicates the device is charging.
Step 2: Power On
After charging, press and hold the power button (near the charging port) until the screen powers up.
Once on, the terminal will display the CleanCloud Pay logo and guide you to connect it to your WiFi.
🪄 Tip: Always charge your CleanCloud Pay terminal overnight to ensure it’s fully ready for the next business day.
Still Having Issues?
If your terminal doesn’t turn on after following these steps, contact our Support Team for assistance.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.