If your CleanCloud Pay terminal isn't turning on, follow these steps to troubleshoot quickly and get back to business.
Step 1: Plug in the Charger
Connect the charger: Use the charger that came with your CleanCloud Pay terminal.
Charging time: Charge the terminal for at least 30 minutes, or preferably, leave it charging overnight.
Red light: Look for a red light on the side of the terminal, which indicates that it is charging.
Step 2: Power On
After charging, press and hold the power button (located near the charging port) until the screen turns on.
When the terminal powers up, the CleanCloud Pay logo will appear, and it will guide you to connect to WiFi.
🪄 Tip: Always charge your CleanCloud Pay terminal overnight to ensure it's fully powered for the next business day.
Still Having Issues?
If your terminal doesn't turn on after following these steps, please contact our Support Team for assistance.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.