Processing a refund with CleanCloud Pay follows the same steps as if you were processing a refund to a paid order within CleanCloud normally.

If you would like to provide a refund by editing the order, the first step is to find the order you wish to refund and edit the order, by clicking on the blue pencil associated with that order.

When you do this, a “Refund” button will appear on the orange banner, as indicated in the image below:

When you click on the “Refund” button, you will have the option to refund a specific amount, the full amount, or even a % of the total amount.

You will then be asked whether to refund to the original payment method or to add the amount refunded as a credit to the customer's account. When you make either of these choices, you will be asked to provide a reason as to why this refund is being made.

All that remains is to click “Submit” and the refund will be processed.

If you prefer, you can also use the “Search” page and look for a specific order. You will then find the ability to refund orders from there, as evidenced in the image below. This way of processing refunds can be particularly useful if you would like to give some of your staff members the ability to process refunds without being able to edit paid orders.

When you click the “Refund” button, this should automatically trigger the printer you have connected to either the POS or to our PRINT terminals.

👉 Here are examples of how a refund transaction receipt should appear: