Refunds through CleanCloud Pay follow the same process as refunds for regular paid orders within CleanCloud. However, if you need to refund an invoice or customer subscription payment, please contact support, as refunds for these types are not processed directly through the POS system.
Processing a Refund by Editing the Order
To refund an order by editing it:
Find the order you want to refund and click the blue pencil to edit the order.
A “Refund” button will appear on the orange banner at the top.
Click “Refund” and choose whether you want to refund the full amount, a specific amount, or a percentage of the total order.
Select whether to refund to the original payment method or credit the customer’s account.
Provide a reason for the refund.
Click "Submit" to complete the refund process.
Processing a Refund via the Search Page
Alternatively, you can process refunds from the Search page:
Search for the specific order you want to refund.
You’ll see the option to refund the order directly from the search results.
This option can be useful if you want certain staff members to process refunds without allowing them to edit paid orders.
Once you click the “Refund” button, the receipt will be printed automatically via your connected POS or PRINT terminals.
Example of a Refund Transaction Receipt
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