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CleanCloud Pay Onboarding: KYC Requirements and Setup Guide
CleanCloud Pay Onboarding: KYC Requirements and Setup Guide

Learn how to onboard with CleanCloud Pay, including KYC requirements, document submission, and setup steps for smooth payment integration.

Victoria Tooby avatar
Written by Victoria Tooby
Updated yesterday

Onboarding with CleanCloud Pay is straightforward but requires essential documentation to complete the Know Your Customer (KYC) checks. This ensures your business complies with financial regulations, allowing for smooth payment processing. Follow these steps carefully to get started.


Know Your Customer (KYC) Requirements

To onboard your store with CleanCloud Pay, we need specific documentation for the KYC checks. This ensures compliance with financial regulations.

ⓘ KYC standards protect financial institutions against fraud, corruption, money laundering, and terrorist financing.

It’s important to follow these guidelines exactly. Below are the required documents for KYC verification:

1. Identity Verification

  1. ID Document: A valid ID document (e.g., ID card, driving license, or passport) belonging to the account holder.

  2. Valid & Clear: The ID must be current (not expired), and a clear color copy with no background.


2. Company Verification

All company information must match exactly with what’s listed in the business registry and national register.

  • Legal Entity Name: Must match the name exactly as in the business registry.

  • Business Registration Number: Must match the format exactly as in the national register.

  • Legal Address: Provide your business's registered legal address.

  • Tax Number: Provide proof of your Tax Number/Business Number, such as a copy of your business incorporation document.


3. Bank Account Verification

We need to verify that the bank account is owned by the account holder to ensure that payments are properly processed.

👉 Required: Upload proof of your bank account, such as:

  • Bank Statement

  • Online Banking Screenshot

  • Bank Confirmation Letter

Requirements:

  • Account holder's name

  • Account number

  • Bank name or logo

  • The statement must be dated less than one year ago


Connecting to CleanCloud Pay

Once you have the required documentation, follow these steps to start the onboarding process:

  1. Go to Settings → Admin → Payments & Finances → Payments.

  2. Click “Connect to CleanCloud Pay” to begin the onboarding process.

  3. Complete the online form, filling in required fields like:

    • Business or Individual: Select “Individual” if you don't have a registered company.

    • Tax ID: Enter your company number instead of a tax number.

    • State/Province: Look up the abbreviation code for your state/province (usually 2-3 letters, e.g., LDN for London).

    • Website: Ensure you enter your domain with “https://”.

  4. Review the T&Cs and click “Submit”.

  5. After submitting, click “Complete Additional Information” to continue setting up CleanCloud Pay.


Availability and Country-Specific Requirements

For detailed instructions on KYC requirements specific to your country, visit our country-specific guide.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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