Skip to main content
All CollectionsWorkflowNew Order Page
Why Are Orders Defaulting to Pickup and Delivery in the POS?
Why Are Orders Defaulting to Pickup and Delivery in the POS?

Learn how to stop orders from defaulting to Pickup and Delivery in CleanCloud by adjusting customer address settings in the POS.

Rafael avatar
Written by Rafael
Updated over a month ago

If your orders are defaulting to Pickup and Delivery, but you only offer In-Store orders, it could be due to customers having an address saved in their profile.

How to Fix It

You don’t need to delete the customer’s address to resolve this. Instead:

  1. Go to Settings → Admin → Workflow → New Order Page.

  2. Toggle off Automatically Make Order a Delivery If Customer Address Present.

  3. Click Submit to save.

This ensures that all orders will default to In-Store unless manually set to Pickup and Delivery.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

Did this answer your question?