We understand that taking payments for orders is a crucial part of any business - it is the cornerstone of any business.
If you are using our CleanCloud Pay online payment integration, below is the recommended workflow we would suggest to use to make sure you always collect those payments from those customers who have saved cards on their customer file.
Go to Settings > Admin > Payments & Finances > Payments
Have your "Default Payment Method" set to "Pay on Collection"
Set your "Auto Charge Saved Card When Order Cleaned" to "All orders" (you can also set this to "Pickup & Delivery Only" if this works better for your business workflow).
Under "CleanCloud Pay" on your Payments page - ensure you have the setting "Require Customers to Add Credit Card Before They Can Place an Order" enabled.
Important: If you are setting this up for the first time, ensure you click "Submit" at the bottom of your page to save your changes.
This workflow will ensure that when you are moving orders from the Cleaning Page to your Ready Page, that the orders are always paid for before being delivered back to the customer or before they come and collect AND that they have been charged the correct amount for their order.