You have the option to report any issues with an order directly from the Cleaning, Detail, Ready, and Search pages. This helps staff track and resolve order-related concerns efficiently.
How to Report an Order Issue
Locate the order from the Cleaning, Detail, Ready, or Search pages.
Click the pencil icon in the Order column.
In the new window, click the Report Issue button.
Enter a description of the issue.
Click Submit to register the issue.
🪄 Tip: Once submitted, a red exclamation mark ⓘ will appear on the order, indicating an issue has been reported.
ⓘ Click the exclamation mark to view details such as:
The reported issue
When it was reported
Who reported it
How to Solve an Order Issue
Click on the red exclamation mark ⓘ on the order.
Select Solve and enter a resolution summary.
The exclamation mark will turn green, indicating the issue has been resolved.
📝 Even after resolving an issue, you can still click on the exclamation mark to review the issue history.
Viewing All Reported Issues
To view all reported order issues:
Go to Metrics → Overview → Order Issues.
Use filters to sort issues by time period.
Track which issues are resolved and which are still awaiting resolution.
🗒️ Notes:
Reporting an issue will not stop an order from being processed, but it ensures that staff are aware of and can track any reported concerns.
Using this feature improves operational efficiency and helps maintain high service quality.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.