Splitting an order allows you to manage individual garments separately, particularly when some items are running late. This ensures accurate tracking and improved customer communication.
Setup: Enable Individual Garment Tracking
To split orders, you must first enable the individual garment tracking feature:
Go to Settings → Admin → Workflow → General Settings.
Locate the Track Progress of Individual Garments option and choose one of the following:
No (Default - disables garment tracking)
Grouped by Product (Tracks progress at the product level)
Individual Garments (Tracks each garment separately)
Click Submit to save changes.
💡 Why Enable This? With this setting enabled, you can update garment progress individually. When updating an order on the Cleaning page, click the pencil icon next to a product to mark only that item as cleaned, without affecting the entire order.
How to Split an Order
Once garment tracking is enabled, you can split an order into a new one:
Go to the Cleaning page and find the order you want to split.
Click the edit pencil next to the order details.
Select the garments that should be moved to a new order.
Set a new ready-by date and add any necessary notes for the customer.
Click Split.
What Happens After Splitting an Order?
A new order will be created with the selected garments.
The customer will automatically receive an email notification about the delay.
By using this feature, you can better manage workflow delays while keeping customers informed about their orders.
🛟 Need more help?
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