Managing staff access in CleanCloud is simple and secure. Each staff account is linked to a unique email address for login, password recovery, and account verification. This guide outlines the steps to create a new user account and customize their access and permissions.
Steps to Create a New User Account
Follow these steps to add a new staff member to your CleanCloud account:
Go to Settings → Users → Manage User Accounts.
Click Add User and enter the user’s name, email address, and a password they will use to log in.
Set a Quick PIN (optional) to allow the user to switch accounts without logging out.
Set Hourly Wage (if using CleanCloud’s payroll tool) – enter the user’s hourly wage and weekly working hours.
Select Access Mode – choose the areas where the user will have permissions (Store, Plant, or Driver App Only).
Note: Selecting Store Only also grants access to the Driver App.
Station Access – Users automatically have access to all hardware stations; specific stations cannot be restricted.
Assign a Role – In the Role tab, choose a preset role (Admin, Owner Operator, Manager, Employee) or assign a Custom Role. (See our guide on setting custom roles).
Driver App Route Access (if applicable) – restrict access to specific routes in Limit Driver App Routes.
Set Permissions – customize the user’s access level and responsibilities.
Click Add User to save the account.
Important Notes
✔ Password Reset: Staff and drivers can reset their password via the CleanCloud Login Page by clicking 'Forgot Password?' under the login button. See our guide for details.
✔ Updating Email: Once created, a user’s email cannot be updated. If changes are needed, delete the user and create a new account with the correct email.
✔ User Permissions: For a full breakdown of permissions and role customisation, refer to our User Permissions Guide.
Frequently Asked Questions (FAQs)
Can I restore a deleted staff member?
Once a user is deleted, they cannot be restored. However, you can create a new user with the same details to add them back to your account.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.