If you sell non-service items like soap, powder, or lint rollers, Retail Orders can help you manage these transactions more efficiently.
Key Features
Bypass Cleaning & Ready Pages: Retail orders skip the Cleaning and Ready stages, ensuring a faster checkout process.
No Notifications Sent: Customers won’t receive order status updates for retail purchases.
Disable Auto Print Receipt: If you don’t want automatic receipts for retail sales, go to Settings → Hardware → Receipt Printer → Auto Print Receipt and toggle it off.
Setting Up Retail Orders
1. Create a Retail-Only Section
Go to Settings → Products → Sections.
Click New Section and name it "Retail" or any preferred term.
Toggle on the Retail switch to ensure these items are processed as retail orders.
2. Activate the Retail Orders Checkbox
Navigate to Settings → Admin → Workflow → General Settings.
Enable the Retail Orders option by turning the switch on.
Managing Retail Orders
Retail Orders Without Customer Information
Orders can be placed without assigning them to a specific customer.
They will automatically be assigned to the default Retail customer for record-keeping.
Mark an Order as Retail
On the New Order page, toggle the Retail switch near the Submit button.
This marks the order as a retail sale and sets notifications to Do Not Notify.
Handling Mixed Orders
If an order includes both retail and non-retail items, the Retail switch will turn off, indicating mixed content.
Retail Order Payments
Payment for retail orders must be made immediately at checkout via cash or card.
The system will automatically mark these orders as paid upon transaction.
Tracking Retail Inventory
To manage and track stock levels for retail products, refer to our Inventory Guide for detailed instructions.
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