Getting Started

Make sure your printer is unplugged.

Install the Driver

Click Install and Run through the installation wizard.

Plug your Printer into the computer and make sure it is switched on.

Go to Control Panel > Devices and Printers and make the printer listed. It should be something like Star TSP100 Cutter (TSP143)

QZTray is the software that CleanCloud uses to communicate with your printers and automatically print the receipts.

Download the latest version of QZTray from https://qz.io/download/

Once downloaded run the file to start the installation of QZTray

Follow the instructions in the install wizard

During the installation, a prompt box may appear asking you to install Java to proceed. If this box appears press OK to be taken to the Java download website. Click Agree and Download to download and install Java. Once Java has been successfully installed, return to the QZTray installation to finish it.

Once QZTray has finished installing it will open QZTray. A little printer icon will appear in your system tray at the bottom right of your screen.

Navigate to CleanCloud and Login

From the New Order page, navigate to the top left and click the 3 Lines (Settings)

From the list that now appears click, Hardware

Scroll down to the Receipt printer section.

Select Star as the printer manufacturer.

Click on the Find Printer button and select the printer you have installed from the list.

You can activate settings like Auto Print Receipt and Print Barcode.

Press the Update button.

If this is the first printer you've installed a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.

The printer is now ready to use.