⚠️ WARNING ⚠️
Please note that this guide should not be used with the Star webPRNT printers. If you are using one of those printers please refer to the webPRNT guide we have.
Note that the Star TSP100 does not work with Mac. This guide is primarily for the Star SP700 (Ethernet) or TSP650II (Ethernet)
Getting Started
Install the Star CUPS Driver
Make sure the printer is turned on and connected by USB to your Mac
Once downloaded unzip the driver file.
Open the unzipped folder and then open the Driver folder.
Run the starcupsdrv-4.2.0.pkg file. This will start an installer.
Follow the instructions in the installer. Once completed it will prompt you to restart the computer which you should do
Check that your Printer is Installed
After restarting your Mac go to System Preferences
Click on Printers & Scanners
You should see your Star printer show up there.
Example: If it is an SP700 it will likely show as Star SP742 (STR-001). You must make a note of this exact name as you will need it later.
If the printer has not shown up there yet, try waiting a few minutes, closing Printers & Scanners then return to it.
Download and Install QZTray
You can use the following instructions or our dedicated QZTray article for a more in-depth explanation.
QZTray is the software that CleanCloud uses to communicate with your printers and automatically print the receipts.
Download the latest version of QZTray from https://qz.io/download/
Once downloaded run the file to start the installation of QZTray
Follow the instructions in the install wizard
During the installation, a prompt box may appear asking you to install Java to proceed. If this box appears press OK to be taken to the Java download website. Click Agree and Download to download and install Java. Once Java has been successfully installed, return to the QZTray installation to finish it.
Once QZTray has finished installing it will open QZTray. A little printer icon will appear in your system tray at the bottom right of your screen.
Configuring The Printer In CleanCloud
Navigate to CleanCloud and Login
From the New Order page, navigate to the top left and click the 3 Lines (Settings)
From the list that now appears click, Hardware
Scroll down to the Receipt printer section.
Select Star as the printer manufacturer.
Click on the Find Printer button and select the printer you have installed from the list.
You can activate settings like Auto Print Receipt and Print Barcode.
Press the Update button.
If this is the first printer you've installed a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.
The printer is now ready to use.
Feel free to go ahead and Print a Test Order
💡 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.