This article will guide you through the setup process and provide essential information for using the Star TSP100 Receipt Printer. We will cover the setup steps for the TSP100, which can be connected via USB.
📝 Language Note: This printer is compatible and recommended for printing Arabic and ZATCA-compliant receipts.
How to Setup my Star TSP100 USB?
📌 Note: The following steps are for using the Star TSP100 with a USB Connection.
What do I need?
One, B Type, USB Cable, which is shown in the image below.
QZ Tray has already been installed and set up on the PC.
We recommend using our related QZ Tray Article to ensure it's fully and completely set up.
Getting Started
Connecting Everything
Go ahead and connect the Star TSP100 to the computer via its USB Cable
Plug in the power cord to the printer, however, ensure the printer's power switch is in the OFF position.
Once everything is connected and the computer is turned on and running, you can power on the printer.
Once powered on the printer will start making noises, ensure you see no ERROR light illuminate.
Downloading the Driver
Download the Star TSP100 driver for this printer.
Navigate to the support website for the Star TSP100 by clicking here
Download the TSP100 futurePRNT Software Full
Agree to the Software Licence
The download will now begin
Once downloaded unzip the file by right-clicking and selecting Extract All
Open the Setup Folder and double-click on the file named Setup to start the installer.
Follow the on-screen instructions to install the Printer Driver.
You will be prompted to choose a Setup Type, we recommend choosing Typical
Once completed the printer should now show up in your Control Panel as Star TSP100, please note there may be small differences in the name of the printer. It may take a few minutes to complete
What's next?
Now you have both the Printer Drivers and QZ Tray installed, we have to restart QZ Tray.
To restart QZ Tray:
Locate QZ Tray in the bottom right of the taskbar.
Right-click the icon.
Click Quit
Locate the Search Bar, located at either the bottom left or bottom middle of the taskbar.
Search QZ Tray and Open
Configuring The Printer In CleanCloud
Navigate to CleanCloud and Login
From the New Order page, navigate to the top left and click the 3 Lines (Settings)
From the list that now appears click, Hardware
Scroll down to the Receipt printer section.
Select Star as the printer manufacturer.
Click on the Find Printer button and select the printer you have installed from the list.
You can activate settings like Auto Print Receipt and Print Barcode.
Press the Update button.
If this is the first printer you've installed a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.
The printer is now ready to use.
Troubleshooting
Error Message: Receipt Printer not found
If you are presented with this message then it most likely means that the name of the printer in Windows Control Panel does not exactly match the name of the Printer within the Hardware settings in CleanCloud. You should return to the Configuring The Printer In CleanCloud steps above.
Another reason for this is if you installed the printer after installing QZTray. In this case, navigate to the To restart QZ Tray section above and follow the corresponding steps.
QZTray is not running error is shown despite being installed and running
This sometimes happens if you are using Firefox web browser. We recommend you download and install Google Chrome instead.
This can also happen if you are using an old version of Windows like Windows XP with QZTray. If you are using an old version of Windows then we recommend you download QZTray version 2.0.3
Printer Cables are not connected or the Printer is not turned on
Make sure the cables are connected tightly to the computer and the printer. Also, make sure that the printer is turned on and has paper.
💡 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.