This article will guide you through the setup process and provide essential information for using the Epson TM-m30 Receipt Printer. We will cover the setup steps for the TM-m30, which can be connected via both USB and Ethernet. This article will only cover the setup using USB. Please note your connection method as you follow the instructions below.
How to Setup my Epson TM-m30 USB?
📌 Note: The following steps are for using the Epson TM-m30 with a USB Connection.
What do I need?
One, B Type, USB Cable, which is shown in the image below.
QZ Tray has already been installed and set up on the PC.
We recommend using our related QZ Tray article to ensure it's fully and completely set up.
Getting Started
Connecting Everything
Go ahead and connect the Epson TM-m30 to the computer via its USB Cable
Plug in the power cord to the printer, however, ensure the printer's power switch is in the OFF position.
Once everything is connected and the computer is turned on and running, you can power on the printer.
Once powered on the printer will start making noises, ensure you see no ERROR light illuminate.
Downloading the Driver
Download the printer driver for the Epson TM-m30.
Once downloaded unzip the file by right-clicking and selecting Extract All
Open the folder and double-click on the First APD installer to start the installation.
Follow the instructions on the screen and agree to the License Agreement.
During installation, it will ask you to Add the Printer. Make sure you select USB to ensure the printer is set up correctly.
At this point you have the option to Print a Test Print, we would recommend doing so to ensure the printer is connected and the paper is installed.
Once completed the printer should now show up in your Control Panel as EPSON TM-m30 Receipt
What's next?
Now you have both the Printer Drivers and QZ Tray installed, we have to restart QZ Tray.
To restart QZ Tray:
Locate QZ Tray in the bottom right of the taskbar.
Right-click the icon.
Click Quit
Locate the Search Bar, located at either the bottom left or bottom middle of the taskbar.
Search QZ Tray and Open
Configuring The Printer In CleanCloud
Navigate to CleanCloud and Login
From the New Order page, navigate to the top left and click the 3 Lines (Settings)
From the list that now appears click, Hardware
Scroll down to the Receipt printer section.
Select Epson / Samsung Bixolon as the printer manufacturer.
Click on the Find Printer button and select the printer you have installed from the list.
You can activate settings like Auto Print Receipt and Print Barcode.
Press the Update button.
If this is the first printer you've installed a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.
The printer is now ready to use.
Troubleshooting
Error Message: Receipt Printer not found
If you are presented with this message then it most likely means that the name of the printer in Windows Control Panel does not exactly match the name of the Printer within the Hardware settings in CleanCloud. You should return to the Configuring The Printer In CleanCloud steps above.
Another reason for this is if you installed the printer after installing QZTray. In this case, navigate to the To restart QZ Tray section above and follow the corresponding steps.
QZTray is not running error is shown despite being installed and running
This sometimes happens if you are using Firefox web browser. We recommend you download and install Google Chrome instead.
This can also happen if you are using an old version of Windows like Windows XP with QZTray. If you are using an old version of Windows then we recommend you download QZTray version 2.0.3
Printer Cables are not connected or the Printer is not turned on
Make sure the cables are connected tightly to the computer and the printer. Also, make sure that the printer is turned on and has paper.
💡 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.