This article will guide you through setting up the Star TSP100 for wireless use with CleanCloud on a PC.
Getting Started
Printer Installation
Make sure the printer is turned on and connected to your internet router via and ethernet cable.
Go to Control Panel on your PC.
In the Control Panel go to Devices and Printers
(This may be called Printers and Faxes in older versions of Windows)
Verify if the Star TSP100 printer is already listed among the installed printers.
It may be called the Star TSP100 Cutter (TSP742)
If the printer is already installed please skip to the Get & Set IP Address. If it is not please continue step by step.
Downloading the Driver
Download the Star TSP100 driver for this printer.
Navigate to the support website for the Star TSP100 by clicking here
Download the TSP100 futurePRNT Software Full
Agree to the Software Licence
The download will now begin
Once downloaded unzip the file by right-clicking and selecting Extract All
Open the Setup Folder and double-click on the file named Setup to start the installer.
Follow the on-screen instructions to install the Printer Driver.
You will be prompted to choose a Setup Type, we recommend choosing Typical
Once completed the printer should now show up in your Control Panel as Star TSP100, please note there may be small differences in the name of the printer. It may take a few minutes to complete
Get & Set IP Address
After the driver has been installed click the Windows button at the bottom left and type Ethernet
In the results, it should show the Ethernet Setup Tool. Click on this to open it.
If you are unable to find this you can find the software by going to Program Files (x86) > Starmicronics > Star TSP100 > EthernetSetting
Once the Ethernet setup tool is open click the 'Search LAN for TSP100' button
Wait until your printer shows up on the list
We recommend setting a static IP address, to avoid the IP address of the printer changing in the future.
To set the static IP address, select your printer from the list
Click the Change TCP/IP setting to set a static IP.
Once you are happy with your IP address, Click the Add Printer Queue button. This will add your printer to the Windows Control Panel.
Before proceeding to the next step, please make sure QZ Tray is installed. If you need assistance with this, refer to our dedicated QZ Tray article.
Configuring The Printer In CleanCloud
Navigate to CleanCloud and Login
From the New Order page, navigate to the top left and click the 3 Lines (Settings)
From the list that now appears click, Hardware
Scroll down to the Receipt Printer section.
Select Star as the printer manufacturer.
Click on the Find Printer button and select the printer you have installed from the list.
You can activate settings like Auto Print Receipt and Print Barcode.
Press the Update button.
If this is the first printer you've installed a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.
The printer is now ready to use.
Troubleshooting
Printer not found
If you are presented with this message then it most likely means that the name of the printer in Windows Control Panel does not exactly match the name of the printer on the Settings > Hardware page in CleanCloud. You should change the name of the printer in CleanCloud and press the Update button below.
Another reason for this is if you installed the printer after installing QZTray. In this case, you may have to exit QZTray by right-clicking on the icon in the system tray and pressing Exit. Then reopen QZTray.
QZTray is not running: Error is shown despite being installed and running
This sometimes happens if you are using a Firefox web browser. We recommend you download and install Chrome instead
It can also happen if you are using an old version of Windows like Windows XP with QZTray. If you are using an old version of Windows then we recommend you download QZTray version 2.0.3
Printer Cables are not connected or the Printer is not turned on
Make sure the cables are connected tightly to the computer and the printer. Also, make sure that the printer is turned on and has paper.
💡 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.