⚠️ WARNING ⚠️

Please note that this guide should not be used with the Star webPRNT printers. If you are using one of those printers please refer to the webPRNT guide we have.
Note that the Star TSP100 does not work with Mac. This guide is primarily for the Star SP700 (Ethernet) or TSP650II (Ethernet)
While we are compatible with Ethernet Printers, their connection can be volatile and may interfere with integrated payments. We recommend using a USB connection whenever possible to ensure stability and reliability.

Getting Started

Enable Advanced Printer Settings

Open the Terminal program on your Mac. Press ⌘+space, type 'terminal' then select Terminal from the list
Enter the following text without the quotation marks "sudo cupsctl WebInterface=yes" and press Enter.
You will now be prompted to enter your password.

Open your web browser on your Mac (Safari/Chrome/Firefox) and go to this address http://localhost:631
Click the Administration button at the top, then click the Add Printer button
Click AppSocket/HP JetDirect, Continue
For your Ethernet printer type: socket://192.168.0.254:9100 - but you need to replace the IP address with that of your printer. You will also need to keep the: 9100 after the IP address
Enter an appropriate Name, Description and Location for your printer - e.g CC_Receipt for name
Do not share the Printer, Continue.
Select Raw as the Make of the printer
A summary will be displayed.
1. Click Add Printer
Set the Starting Banner to none, and the Ending Banner to none. Click Set Default Options

Staying in the web browser, click Administration, then click Add Class
Enter an appropriate Name, Description and Location for your class. The name must differ from the raw printer name chosen previously. An example can be CC_Receipt_Class
In Members, Select the raw printer name chosen previously, Add Class

You can use the following instructions or our dedicated QZTray article for a more in-depth explanation.

QZTray is the software that CleanCloud uses to communicate with your printers and automatically print the receipts.
Download the latest version of QZTray from https://qz.io/download/
Once downloaded run the file to start the installation of QZTray
Follow the instructions in the install wizard
During the installation, a prompt box may appear asking you to install Java to proceed. If this box appears press OK to be taken to the Java download website. Click Agree and Download to download and install Java. Once Java has been successfully installed, return to the QZTray installation to finish it.
Once QZTray has finished installing it will open QZTray. A little printer icon will appear in your system tray at the bottom right of your screen.

Login to your CleanCloud account. Go to Settings > Hardware
Select Epson from the Printer Drop-down Menu for either the Garment Tag / Receipt printer
Enter the printer class name you made (e.g. CC_Receipt_Class). Select auto-print garment tag/receipt if you wish.
Press the Update button
The printer is ready to use.
1. Test the printer using a test order!

💡 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.