Getting Started
Add Custom Printer
Open Control Panel and select Printers & Faxes.
Click Add Printer and select Use Local Printer attached to this computer, then click Next. Do NOT select auto-detect.
If using a Serial/Parallel port, select Use an Existing Port and choose the appropriate port (e.g., USB, LPT, or COM).
If using a TCP/IP/LAN connection, select Create a new port and then Standard TCP/IP Port. Enter the printer's hostname or IP address as required. Select Generic Network Card if prompted for a device type.
Select Generic on the left and Generic/Text Only on the right for the Printer Manufacturer, then click Next.
If asked, click Keep The Existing Driver and proceed.
Provide a printer name (e.g., CleanCloud1) and click Next without setting it as the default. Do not share the printer or print a test page. Click Finish.
Download and Install QZTray
Download and install QZTray, an application that allows CleanCloud to connect to your printer via a web browser. Follow this QZTray setup guide for detailed installation instructions, and ensure that QZTray is running in the background on your computer.
Configuring the Printer in CleanCloud
Log in to CleanCloud and go to Settings → Hardware.
Scroll to the Receipt Printer section.
Select the printer manufacturer.
Click Find Printer and select the installed printer from the list.
Enable Auto Print Receipt and Print Barcode if needed.
Click Update and allow permissions for QZTray communication if prompted.
✅ Your Printer is Ready to Use!
Try creating an order to test the printer and ensure everything is working smoothly.
⚠️ Troubleshooting
If you encounter any issues:
Refer to the Printer Setup Troubleshooting Guide for common problems and solutions.
Verify that QZTray is running, and that the printer appears correctly in Devices and Printers.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.