Skip to main content
All CollectionsPrinter SetupPC Printers
How to Set Up a Star Printer with a Serial or Parallel Port on a Windows PC
How to Set Up a Star Printer with a Serial or Parallel Port on a Windows PC

Step-by-step guide to set up your Star printer using a Serial or Parallel port connection on a Windows PC.

George avatar
Written by George
Updated over a month ago

Getting Started

Add Custom Printer

  • Go to Control Panel and open Printers & Faxes.

  • Click Add Printer and select Use Local Printer attached to this computer, then click Next. Do NOT select the auto-detect option.

    • If using a Serial/Parallel port, select Use an Existing Port and choose the appropriate port (e.g., USB, LPT, or COM).

    • If using a TCP/IP/LAN connection, select Create a new port then Standard TCP/IP Port. Enter the printer's hostname or IP address when prompted. If asked for a device type, select Generic Network Card.

  • When prompted for a Printer Manufacturer, choose Generic on the left and Generic/Text Only on the right, then click Next.

  • If prompted to keep the driver, click Keep The Existing Driver and Next.

  • Enter a printer name (e.g., CleanCloud1) and click Next, ensuring not to set it as the default printer. Do not share the printer or print a test page. Click Finish.


Download and Install QZTray

Download and install QZTray, an application that allows CleanCloud to connect to your printer via a web browser. Follow this QZTray setup guide for detailed installation instructions, and ensure that QZTray is running in the background on your computer.


Configuring the Printer in CleanCloud

  • Log in to CleanCloud and go to Settings → Hardware.

  • Scroll to the Receipt Printer section.

  • Select Star as the printer manufacturer.

  • Click Find Printer and select the installed printer from the list.

  • Activate options like Auto Print Receipt and Print Barcode as desired.

  • Click Update. If this is your first printer setup, a permission box will appear. Check Always Allow and press OK.

✅ Your Printer is Ready to Use!

Try creating an order to test the printer and ensure everything is working smoothly.


⚠️ Troubleshooting

If you encounter any issues:


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

Did this answer your question?