Getting Started
Add Custom Printer
Go to Control Panel and open Printers & Faxes.
Click Add Printer and select Use Local Printer attached to this computer, then click Next. Do NOT select the auto-detect option.
If using a Serial/Parallel port, select Use an Existing Port and choose the appropriate port (e.g., USB, LPT, or COM).
If using a TCP/IP/LAN connection, select Create a new port then Standard TCP/IP Port. Enter the printer's hostname or IP address when prompted. If asked for a device type, select Generic Network Card.
When prompted for a Printer Manufacturer, choose Generic on the left and Generic/Text Only on the right, then click Next.
If prompted to keep the driver, click Keep The Existing Driver and Next.
Enter a printer name (e.g., CleanCloud1) and click Next, ensuring not to set it as the default printer. Do not share the printer or print a test page. Click Finish.
Download and Install QZTray
Download and install QZTray, an application that allows CleanCloud to connect to your printer via a web browser. Follow this QZTray setup guide for detailed installation instructions, and ensure that QZTray is running in the background on your computer.
Configuring the Printer in CleanCloud
Log in to CleanCloud and go to Settings → Hardware.
Scroll to the Receipt Printer section.
Select Star as the printer manufacturer.
Click Find Printer and select the installed printer from the list.
Activate options like Auto Print Receipt and Print Barcode as desired.
Click Update. If this is your first printer setup, a permission box will appear. Check Always Allow and press OK.
✅ Your Printer is Ready to Use!
Try creating an order to test the printer and ensure everything is working smoothly.
⚠️ Troubleshooting
If you encounter any issues:
Refer to the Printer Setup Troubleshooting Guide for common problems and solutions.
Verify that QZTray is running, and that the printer appears correctly in Devices and Printers.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.