Getting Started
Install the Printer
Ensure the printer is unplugged.
Insert the installation media that came with the printer or download the driver from the official Star website.
Run the installation wizard and follow the prompts.
Once the installation completes, plug your printer into the computer and ensure it is powered on.
Go to Control Panel → Devices and Printers to verify that the printer appears (e.g., Star TSP100 Cutter (TSP143)).
Download and Install QZTray
Download and install QZTray, an application that allows CleanCloud to connect to your printer via a web browser. Follow this QZTray setup guide for detailed installation instructions, and ensure that QZTray is running in the background on your computer.
Configuring the Printer in CleanCloud
Log in to your CleanCloud account.
Go to Settings → Hardware.
Scroll to the Receipt Printer section.
Select Star as the printer manufacturer.
Click the Find Printer button and select the printer you have installed from the list.
Activate settings like Auto Print Receipt and Print Barcode if needed.
Press the Update button. If this is the first printer you've installed, a permission box will appear asking for CleanCloud to communicate with QZTray. Check Always Allow and press OK.
✅ Your Printer is Ready to Use!
Try creating an order to test the printer and ensure everything is working smoothly.
⚠️ Troubleshooting
If you encounter any issues:
Refer to the Printer Setup Troubleshooting Guide for common problems and solutions.
Verify that QZTray is running, and that the printer appears correctly in Devices and Printers.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.