This article will guide you through the setup process and provide essential information for using the Star TSP100 Receipt Printer. We will cover the setup steps for the TSP100, which can be connected via USB.
📝 Language Note: This printer is compatible and recommended for printing Arabic and ZATCA-compliant receipts.
How to Setup my Star TSP100 USB?
The following steps are for using the Star TSP100 with a USB Connection.
What do I need?
One B Type USB Cable, which is shown in the image below.
QZ Tray has already been installed and set up on the PC. We recommend using our related QZ Tray article to ensure it's fully and completely set up.
Getting Started
Connecting Everything
Connect the Star TSP100 to the computer via its USB Cable.
Plug in the power cord to the printer, ensuring the printer's power switch is in the OFF position.
Once everything is connected and the computer is turned on and running, you can power on the printer.
Once powered on, the printer will start making noises; ensure you see no ERROR light illuminated.
Downloading the Driver
Download the Star TSP100 driver for this printer.
Navigate to the support website for the Star TSP100 by clicking here.
Download the TSP100 futurePRNT Software Full.
Agree to the Software Licence.
The download will now begin.
Once downloaded, unzip the file by right-clicking and selecting Extract All.
Open the Setup Folder and double-click on the file named Setup to start the installer.
Follow the on-screen instructions to install the Printer Driver. You will be prompted to choose a Setup Type; we recommend choosing Typical.
Once completed, the printer should now show up in your Control Panel as Star TSP100. Please note there may be small differences in the name of the printer. It may take a few minutes to complete.
What's Next?
Now that you have both the Printer Drivers and QZ Tray installed, we have to restart QZ Tray.
1. To restart QZ Tray:
Locate QZ Tray in the bottom right of the taskbar.
Right-click the icon.
Click Quit.
Locate the Search Bar, located at either the bottom left or bottom middle of the taskbar.
Search QZ Tray and open it.
2. Configuring The Printer In CleanCloud
Log into your CleanCloud account.
Go to Settings → Hardware.
Scroll down to the Receipt Printer section.
Select Star as the printer manufacturer.
Click on the Find Printer button and select the printer you have installed from the list.
You can activate settings like Auto Print Receipt and Print Barcode.
Press the Update button. If this is the first printer you've installed, a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.
✅ Your Printer is Ready to Use!
Try creating an order to test the printer and ensure everything is working smoothly.
⚠️ Troubleshooting
If you encounter any issues:
Refer to the Printer Setup Troubleshooting Guide for common problems and solutions.
Verify that QZTray is running, and that the printer appears correctly in Devices and Printers.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.