Getting Started
Installing the Printer
Make sure your printer is unplugged.
Install the Driver
Insert the Installation Media that came with your printer.
OR
Download the Software Drivers.
Click Install and Run through the installation wizard.
Plug your Printer into the computer and make sure it is switched on.
Go to Control Panel > Devices and Printers and make the printer listed.
Download and Install QZTray
π Note: QZ Tray is software that enables CleanCloud to connect to Printers installed on your device.
You can use the following instructions or our dedicated QZTray article for a more in-depth explanation.
QZTray is the software that CleanCloud uses to communicate with your printers and automatically print the receipts.
Download the latest version of QZTray from https://qz.io/download/
Once downloaded run the file to start the installation of QZTray
Follow the instructions in the install wizard
During the installation, a prompt box may appear asking you to install Java to proceed. If this box appears press OK to be taken to the Java download website. Click Agree and Download to download and install Java. Once Java has been successfully installed, return to the QZTray installation to finish it.
Once QZTray has finished installing it will open QZTray. A little printer icon will appear in your system tray at the bottom right of your screen.
Configuring The Printer In CleanCloud
Navigate to CleanCloud and Login
From the New Order page, navigate to the top left and click the 3 Lines (Settings)
From the list that now appears click, Hardware
Scroll down to the Heat Seal section.
Enter the exact Printer Name as it appears in your Control Panel in Windows e.g. Zebra TLP2824 Plus
Press the Update button.
If this is the first printer you've installed a box will appear asking for permission for CleanCloud to communicate with QZTray. You should check the always allow checkbox and press OK.
The printer is now ready to use.
Once activated you can find instructions on how to use Heat Seal barcodes in our Assembly section.
π‘ Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.