When order notifications are enabled in CleanCloud, your customers will automatically receive messages at key stages of their order. This article shows you exactly what each SMS and WhatsApp message looks like.
To set up and manage your notifications, see Order Update Notifications.
Email and push notifications may differ slightly in format but the content is always similar.
ℹ️ The examples below use a fictional store to show how each message appears to your customers. Content shown in bold is dynamic and will update automatically based on your store, order, and payment details. If your store has a payment integration configured, the message will include a link where the customer can pay online.
SMS Messages
SMS notifications require credits. Purchase at Settings → Admin → Notifications → SMS → SMS Credits → Buy SMS Credits. Each SMS message is capped at 160 characters, so each message sent uses one credit.
Notification | Message |
Order Created | Your My Dry Cleaners order #245 is confirmed and will be ready for you by 14/04/25. Thank you. |
Pickup Order Created | Your My Dry Cleaners order #245 pickup is confirmed for 14/04/25. Please have your items ready for pickup. |
Order Updated (total or date change) | Your My Dry Cleaners order #245 has been updated. Total $23.99. Ready by 14/04/25. Thank you. |
Order Updated (pickup date) | Your My Dry Cleaners order #245 has been updated 14/04/25. Thank you. |
Order Cleaned and Ready (In-store) | Your My Dry Cleaners order #245 for $23.99 is ready to collect. Pay on collection. Thank you. |
Order Cleaned and Ready (Delivery) | Your My Dry Cleaners order #245 for $23.99 is ready for delivery. Pay on collection. Thank you. |
Order Picked Up | Your order with My Dry Cleaners has been picked up. |
Driver on the Way | Our driver is on the way for #245. They will be there soon. |
Driver on the Way (with tracking) | Our driver is on the way for #245. Track their location: https://cleancloudapp.com/location/245346346. They will be there soon. |
Order Delivered | Your My Dry Cleaners order #245 has been delivered. |
Order Delivered (with receipt) | Your My Dry Cleaners order #245 has been delivered. Your digital receipt: https://cleancloudapp.com/o/1/1/abcdef. Thank you. |
Order Delivered (with locker) | Your My Dry Cleaners order #245 has been delivered. Locker #3 Code 1234. Thank you. |
Digital Receipt | Hi, please see your digital receipt for order #245: https://cleancloudapp.com/o/1/1/abcdef. Thank you. |
SMS Reminder ( Settings → Admin → Notifications → Email/SMS) | A reminder that your order #245 is ready for pickup. Please come to collect it soon. |
SMS Order Review | Hi John, how was your order with My Dry Cleaners? Leave us a review here: https://cleancloudapp.com/r/17124/131/0/6f01 |
ℹ️ SMS Notes
Templates: These message templates cannot be changed in the POS. SMS messages follow strict carrier approval requirements and have been pre-approved. Changing them is not recommended as it may affect delivery success rates.
Payment details: The payment detail shown in bold will display a payment link if an online payment provider is configured for your store. If not, it will show the default instruction such as "Pay on collection."
Message language: SMS and email notification templates follow the POS system language configured in your store settings.
Tracking and locker details: Tracking links and locker codes only appear when those features are active on your account.
WhatsApp Messages
WhatsApp messages include a header above the message body.
Notification | Message |
Order Created | Order Created Your My Dry Cleaners order #245 is confirmed and will be ready for you by 14/04/25. Thank you. |
Pickup Order Created | Pickup Order Created Your My Dry Cleaners order #245 pickup is confirmed for 14/04/25. Please have your items ready for pickup. |
Order Updated (total or date change) | Order Updated Your My Dry Cleaners order #245 has been updated. Total $23.99. Ready by 14/04/25. Thank you. |
Order Updated (pickup date) | Order Updated Your My Dry Cleaners order #245 has been updated 14/04/25. Thank you. |
Order Cleaned and Ready (In-store) | Order Ready to Collect Your My Dry Cleaners order #245 for $23.99 is ready to collect. Pay on collection. Thank you. |
Order Cleaned and Ready (Delivery) | Order Ready for Delivery Your My Dry Cleaners order #245 for $23.99 is ready for delivery. Pay on collection. Thank you. |
Order Picked Up | Order Picked Up Your order with My Dry Cleaners has been picked up. |
Driver on the Way | Driver on the Way Our driver is on the way for #245. They will be there soon. |
Driver on the Way (with tracking) | Driver on the Way Our driver is on the way for #245. Track their location: https://cleancloudapp.com/location/245346346. They will be there soon. |
Order Delivered | Order Delivered Your My Dry Cleaners order #245 has been delivered. |
Order Delivered (with receipt) | Order Delivered our My Dry Cleaners order #245 has been delivered. Your digital receipt: https://cleancloudapp.com/o/1/1/abcdef. Thank you. |
Order Delivered (with locker) | Order Delivered Your My Dry Cleaners order #245 has been delivered. Locker #3 Code 1234. Thank you. |
Digital Receipt | Receipt Hi, please see your digital receipt for order #245: https://cleancloudapp.com/o/1/1/abcdef. Thank you. |
ℹ️ WhatsApp Notes
Templates: These message templates cannot be changed in the POS. WhatsApp notifications are approved by Meta and cannot be modified.
Payment details: The payment detail shown in bold will display a payment link if an online payment provider is configured for your store. If not, it will show the default instruction such as "Pay on collection."
Message language: WhatsApp messages are sent based on the language templates registered and approved during your WhatsApp setup. If a template is not available in a particular language, the default registered language will be used.
Availability: WhatsApp availability depends on your plan and country. See How to Use WhatsApp Notifications for setup guidance.
Tracking and locker details: Tracking links and locker codes only appear when those features are active on your account.
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