1. Is Uber Integration available in my country?
Uber integration is currently available in the US and Puerto Rico. We plan to expand to additional countries soon. Check the product updates page for announcements.
2. What is the cost to activate Uber?
There is no activation fee. However, you need to purchase credits to cover Uber order fees. Ensure you maintain a credit balance of at least $100.00; otherwise, customers will not be able to book new Uber orders. Learn more here.
3. What is the address delivery limit?
Uber covers deliveries up to 20 miles from your store address. Refer to our fee structure article for details on journeys ranging from 1 to 20 miles.
4. Is there any size or weight limit?
Orders must conform to the dimensions of a standard-size vehicle for safe handling.
Maximum Weight: 50 lbs
Maximum Size: 60 inches or 32 cubic feet
5. Can I contact the courier handling the order?
Direct contact with the courier is not available. For live order issues, you can reach Uber Support at 1-866-987-3750 (24/7). Learn more here.
6. Am I entitled to a refund if an order is cancelled?
Refund eligibility varies by scenario. Please refer to our Refund Request Process guide for detailed information.
7. Does the CleanCloud app show up on the Uber app?
No, Uber integration is available only through the CleanCloud app and the web booking tool.
8. Can Uber assist with only part of a pickup & delivery?
Yes, you can choose Uber to handle either the pickup or delivery, while you manage the other part.
9. What is the minimum time range for an Uber order in a day?
The minimum time range for an Uber order is 4 hours. You can set this up in Settings → Admin → Pickup and Delivery → Uber. Learn more here.
10. Can I use both DoorDash and Uber services?
Yes, you can activate and set up both Uber and DoorDash providers.
🚚 For detailed instructions on activating and setting up Uber integration, managing credits, and accessing support, visit our comprehensive selection of articles on Uber integration.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.