Overview
CleanCloud supports multi-store management, allowing you to oversee multiple locations from one account. Each store requires its own subscription tied to a specific address. You can add a new store either by contacting Support or by following the steps below as the main admin user.
Only the main account (typically the first store created with billing details) can add new stores.
How to add a new store
Log in as the main admin.
Go to Settings → Admin → Store Settings → Multi Store → Stores → Add Store.
Enter store details.
Add the store name, address, and contact info.
You can edit these later if needed.
Group stores (optional).
Group stores in the same city for efficient reporting.
You may also group stores across cities, or leave ungrouped.
🪄 Tip: Grouping by city helps with reporting.
Advanced options.
Copy Settings: Copies admin settings (excluding pickup and delivery).
Copy Customers: Imports customer data.
Copy Products: Includes product and inventory data.
📌 Note: Databases remain separate unless linked. Linking databases means updates in one store are reflected across all linked stores. Ensure this option is right for you, as unlinking databases with active orders isn’t possible.
Click Continue to proceed.
Select plan and services.
Choose your subscription plan and add services.
Review the total payment at checkout.
If adding mid-month, only a pro-rated fee applies for the remaining days.
Add store.
Review your details and click Add Store.
Refresh your browser to switch between stores using your user initials in the top right.
Next steps after adding a store
Set up users: Add staff members for the new store. You may use the same email/password across multiple stores.
Customer notifications: Buy SMS credits via Settings → Admin → Notifications → SMS → Buy SMS Credits.
Update payment card details at Settings → Admin → Admin Tools → Update Card Details.
Integrated payments: Configure payment processors (e.g., CleanCloud Pay, Clearent) if applicable.
Pickup and delivery: Adjust pickup/delivery settings at Settings → Admin → Pickup and Delivery.
Hardware setup: Confirm required hardware is installed and configured.
Account activation: Contact CleanCloud’s Account Management Team for onboarding support and optimization.
Pro tips
🚀 Onboarding packages: For setup assistance, email [email protected].
🚀 Database linking: Avoid linking if active orders exist. Contact Support if you need guidance.
🚀 Personalized onboarding: Our team provides tailored setup assistance—reach out via official support channels.
🛟 Need more help?
Explore our Help Center articles for answers. Contact us for further assistance.