CleanCloud offers an SMS confirmation feature for repeat pickups, allowing you to ensure that customers still want their scheduled pickup. Instead of automatically creating an order for each repeat pickup, the system first sends an SMS asking the customer to confirm. You can set how far in advance this message is sent, making it easy for customers to respond and confirm their needs.
📌 Note: This feature is currently available in the U.S., U.K., Australia, and Canada. In the U.S., a custom phone number is not required but is recommended for better delivery reliability. In the U.K., Australia, and Canada, a custom number is required.
How It Works
Confirmation via SMS: Customers will receive an SMS asking if they still need their scheduled pickup. They need to reply with "YES", "Yes", or "yes" to confirm.
Order Creation: Once the customer replies with confirmation, the system will create the pickup order, and they’ll receive a confirmation message.
No Response: If the customer doesn’t respond or replies with anything other than "YES", the system won’t schedule the pickup, preventing unnecessary trips.
Setting Up SMS Confirmation for Repeat Pickups
Add or Edit a Repeat Pickup: While setting up a new repeat pickup or editing an existing one, select "Send SMS to customer requiring confirmation by SMS each time to create order" under the "Type" option.
Choose Advance Notice: Set the "Send SMS in Advance" period between 1 and 6 days before the scheduled pickup. This determines how early the customer receives the SMS.
🗒️ Notes:
Supported Regions: This feature is currently available in the U.K., Australia, and Canada only when using a custom CleanCloud phone number. In the U.S., the feature can be used with or without a custom number, but we recommend purchasing one for improved delivery reliability.
Custom Phone Number: If you'd like to use a dedicated CleanCloud number for SMS confirmations, contact us for setup details and pricing.
Without a custom number: Each SMS confirmation may use up to 3 credits.
With a custom number: Each SMS confirmation uses up to 2 credits.
Credit Management: To track SMS credits and purchase additional ones as needed, go to Settings → Admin → Notifications → SMS → SMS Credits.
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