If you come across duplicate customer accounts, our merge feature streamlines your records. Admin users can deactivate one account and transfer all associated orders into a master customer profile.
To Merge Customers
Log in as an Admin.
Navigate to Settings → Admin → Admin Tools → Merge Customers.
In the pop-up, select the customer to disable (Disable This Customer) and choose the master account for order consolidation (Move Their Orders to This Customer).
Click Submit.
Note: Online customer accounts can't be merged; they're considered master accounts. To merge, disable the account created in the POS and transfer orders to the online master account. If both accounts were created online, merging isn't possible.
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