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How to Delete and Reactivate Customers in CleanCloud
How to Delete and Reactivate Customers in CleanCloud

Learn how to delete, reactivate, or export customer records in CleanCloud. Includes steps for POS and customer self-deletion via the app.

Rafael avatar
Written by Rafael
Updated this week

Deleting a customer is useful if you have duplicate accounts or if a customer was created by mistake.

🪄 Tip: CleanCloud also offers a Merge Customer feature, allowing you to transfer all orders from one customer to another before deleting a duplicate account.

How to Delete a Customer in the POS

  1. Select the customer from the New Order page or go to Settings → Search.

  2. Click the edit pencil next to the customer’s details.

  3. Scroll to the bottom of the pop-up window and click Delete Customer (in red).


View and Reactivate Deleted Customers

To restore a deleted customer:

  1. Go to Settings → Admin → Admin Tools → View Deactivated Customers.

  2. You will see a list of all deactivated customers.

  3. Click Reactivate next to the customer you wish to restore.


Find Deleted Customers in Metrics

  1. Go to Settings → Metrics.

  2. Scroll down to Data Export.

  3. Select Deactivated Customers from the dropdown menu.

  4. Filter by date range.

  5. Click the blue Export button to download a report of deleted customers.

📌 Note: Deleting a customer does not delete their assigned orders; orders remain in the system. Learn more about deleting orders.


How Customers Can Delete Their Account Online

Customers can request to delete their online account via the CleanCloud App or your branded app:

  • Go to Profile → Delete Account.

  • Their customer information will be removed from the POS.

⚠️ Customers cannot delete their accounts via the web booking tool, only through the app.


🛟 Need more help?

Explore our Help Center articles for answers. Contact us for further assistance.

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