Deleting a customer is useful if you have duplicate accounts or if a customer was created by mistake.
⚡ Tip: CleanCloud also offers a merge customer feature, allowing you to transfer all orders from one customer to another while deleting the duplicate account.
How to Delete a Customer in the POS
Select the customer from the New Order page or by going to Settings → Search Page.
Click the edit pencil next to the customer’s details.
Scroll to the bottom of the pop-up window and click Delete Customer (in red).
View and Reactivate Deleted Customers
To view and reactivate deleted customers:
Go to Settings → Admin → Admin Tools → View Deactivated Customers.
On the Deactivated Customers page, you’ll see a list of all deactivated customers.
Click the Reactivate button next to the customer you wish to restore to your active customer database.
Look for a Deleted Customer in Metrics
Go to Settings → Metrics.
Scroll down to Data Export.
Select Deactivated Customers from the dropdown menu and filter by dates in the calendar.
Click the blue Export button.
📌 Note: Deleting customers does not delete their assigned orders; the orders remain in the system. Learn more about deleting orders here.
How Customers Can Delete Their Account Online
If a customer wants to delete their online account, they can do so via the CleanCloud App or your branded app:
They can do it by going to Profile → Delete Account.
This will remove their info from the POS.
📌 Note: Customers can only delete their accounts via the app, not through the web booking tool.
🛟 Need more help?
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