Tips can be added either by staff in the POS or by customers when placing an order online. Here’s how each method works:
For Staff via POS
Enable Tips: Go to Settings → Admin → Payments & Finances → Tips and ensure Accept Tips is turned on. Refer to the Assigning Tips Among Staff Members guide for more details.
Submit Tips: After detailing the order, click the upwards arrow to open the tip screen. Choose either a fixed value or a percentage tip for the order.
For Online Orders
Configure Tip Options:
Go to Settings → Admin → Pickup and Delivery → General Settings.
Select the Tip Type (Amount or Percentage) that customers can choose.
If both options are available, set a default type and input predefined tip amounts.
Customer View: Customers will see these options when placing an order through the app or booking tool.
🪄 Tip: Online customers can also select “Set as My Default Tip” for automatic future applications.
Tipping on Terminals
If using an integrated payment solution, you can enable tipping directly on the terminal.
For CleanCloud Pay:
Go to Settings → Admin → Payments & Finances → CleanCloud Pay settings and enable Ask for Tip on Card Terminal.
Click Submit.
Note: Customers in Canada or Australia using CleanCloud Pay should contact CleanCloud support to enable tipping manually.
For Clearent Users:
Reach out to Clearent support directly to enable tipping on your terminal.
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