Easily locate active and completed orders using CleanCloud’s search tools. Follow the steps below to find orders by customer details, order ID, or status.
Finding an Active Order
If an order is awaiting pickup, cleaning, or collection, quickly find it using the search bar (magnifying glass icon) in the top right corner of the New Order page.
Steps to Search for an Active Order
Click on the search bar in the top-right corner of the screen.
Enter one of the following details:
Order ID
Phone Number
Customer Name
Order Notes
Search by Customer Name
If you enter a customer’s name, a dropdown list will appear showing all their orders.
You can view and manage their active orders on the Cleaning and Ready page.
Search by Order ID
Enter the order number, and the system will instantly pull up the corresponding order details.
Finding a Completed Order
To search for an order that has already been completed, use the Search Page.
Steps to Find a Completed Order
Navigate to Settings → 🔍 Search.
Use the available filters and dropdowns to refine your search by:
Order Status
Customer Details
Advanced Filters
Date Range
🪄 Tip: The Search Page allows you to efficiently filter orders, track order progress, and manage payments - all in one place. Learn more in the Search Page Guide.
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Explore our Help Center articles for answers. Contact us for further assistance.